Julia Sherick
Pleasant Hill,CA
Summary
Driven by a proven track record in enhancing customer satisfaction and loyalty, notably at Nordstrom, I excel in customer service and sales expertise. Leveraging strong relationship-building skills and a goal-oriented approach, I've effectively upsold products and resolved complaints, significantly contributing to team success and achieving monthly sales targets.
Overview
5
5
years of professional experience
Work History
Sales Associate
Nordstrom
05.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Beauty Advisor
Ulta Beauty Inc.
01.2022 - 05.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Recommended specific hair and beauty products to meet individual customer needs.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
Customer Service Representative
Target
12.2019 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Key Holder
David’sTea
01.2019 - 12.2019
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Education
Associate Of Business Administration - Business
Diablo Valley College
Pleasant Hill, CAAllied Health - Health Administration
Diablo Valley College
Pleasant Hill, CASkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Relationship Building
- Goal-Oriented
- Flexible Schedule
- Sales expertise
- Product Sales
Languages
Russian
Native or Bilingual
Timeline
Sales Associate
Nordstrom
05.2022 - Current
Beauty Advisor
Ulta Beauty Inc.
01.2022 - 05.2022
Customer Service Representative
Target
12.2019 - 01.2022
Key Holder
David’sTea
01.2019 - 12.2019
Associate Of Business Administration - Business
Diablo Valley College
Allied Health - Health Administration
Diablo Valley College