Summary
Overview
Work History
Education
Skills
Timeline
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Julia Shoemaker

Rockford,IL

Summary

I am a loyal and caring individual with the dedication to succeed in a fast paced environment. I have worked in the Service Care Industry for the past several years. I am an excellent problem solver and work well with others. I am seeking a position which will provide the opportunity for me to expand my knowledge, meet new challenges and make a meaningful contribution to the success of the enterprise which I would be serving. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

24
24
years of professional experience

Work History

Training Coordinator

Addus Home Care
08.2014 - Current


  • Maintained accurate records and full compliance with state and government regulations and agency guidelines.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments
  • Communicated with clients and service providers to provide updates on work progress.
  • Developed efficient processes and procedures to achieve prompt delivery and completion of client starts of care.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Assessed customer needs and developed solutions to meet needs.
  • Partnered with local organizations to expand access to social and community services.
  • Participated in community events to promote services and engage with public.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Offered troubleshooting advice to assist caregivers with technical issues and navigate smooth process.

Service coordinator

Home Instead
06.2012 - 08.2014
  • Duties include customer service, quality assurance and scheduling of client services as well as oversight and direction of home care staff and other administrative duties.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

COMMUNITY CARE SUPERVISOR

COMMUNITY CARE SYSTEMS, INC.
07.2010 - 06.2012
  • Responsibilities included scheduling, client coordination and supervision of home care staff for five counties.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Communicated with patients, ensuring that medical information was kept private.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.

Air Handler

United parcel service
10.2002 - 05.2008
  • Duties included assuring that the Unit Load Devices were loaded and unloaded properly in a safe and efficient manner
  • Also checking serviceability of the same devices on the out bound side.
  • Performed shipping and receiving functions to properly load products onto correct material movement device.
  • Operated equipment such as forklifts, hand trucks and carts to assist with material movement.
  • Maintained clean, orderly work environment free of hazards.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.

Waitress

Lino's
05.2000 - 05.2008
  • Responsibilities included serving banquets and other parties, bartending, phones and carry out.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Checked guests' identification before serving alcoholic beverages.
  • Displayed enthusiasm and promoted excellent service to customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Carried out complete opening, and closing duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Served high customer volumes during special events, nights, and weekends.

Education

High School Diploma -

Roosevelt
06.2000

Skills

  • Team Player
  • Great problem solver
  • Good listener
  • Proficient in Microsoft Word, Excel, and Outlook
  • Great Customer Service
  • Performance Evaluation
  • Presentation
  • Schedule Coordination
  • Verbal and written communication
  • Customized training
  • Training facilitation
  • Human Resources
  • New hire on-boarding

Timeline

Training Coordinator

Addus Home Care
08.2014 - Current

Service coordinator

Home Instead
06.2012 - 08.2014

COMMUNITY CARE SUPERVISOR

COMMUNITY CARE SYSTEMS, INC.
07.2010 - 06.2012

Air Handler

United parcel service
10.2002 - 05.2008

Waitress

Lino's
05.2000 - 05.2008

High School Diploma -

Roosevelt

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Julia Shoemaker