Summary
Overview
Work History
Education
Skills
Timeline
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Julia Shuck

South Williamsport ,PA

Summary

Dynamic Associate Manager with a proven track record at Charlie Browns Steakhouse, enhancing customer satisfaction and streamlining operations. Excelled in staff management and customer service, significantly increasing sales through effective upselling. Demonstrated exceptional multitasking abilities and a team player attitude, ensuring high-quality service even during peak hours.

Overview

20
20
years of professional experience

Work History

Server

Silver Thorn Tavern
11.2018 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Took bar inventory

Associate Manager

Charlie Browns Steakhouse
05.2004 - 06.2008
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
  • Mentored junior team members, contributing to their professional growth and skill development.
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Bartender

Rivals Sports Bar
09.2009 - 03.2017
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Education

Medical Assistant

Lock Haven University
Lock Haven, PA

Skills

  • Team player attitude
  • Patience and Tolerance
  • Cleanliness and hygiene
  • Customer service expertise
  • Payment Processing
  • Handling Difficult Customers
  • Strong multitasking
  • Customer Service
  • Highly reliable
  • Clear and effective communication
  • Memory retention
  • Inventory
  • Staff Management
  • Order Management

Timeline

Server

Silver Thorn Tavern
11.2018 - Current

Bartender

Rivals Sports Bar
09.2009 - 03.2017

Associate Manager

Charlie Browns Steakhouse
05.2004 - 06.2008

Medical Assistant

Lock Haven University

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Julia Shuck