Julia Shuler Gomez
Huber Heights
Summary
I am experienced with team leadership and operational management. I can utilize strong organizational skills to optimize workflow and improve team efficiency. I have a strong track record of fostering positive work environment to achieve collective goals. I am always ready to go above and beyond to ensure business objectives are met.
Overview
7
7
years of professional experience
Work History
360 Collections Agent
Synchrony
10.2024 - Current
- I am passionate about building rapport with customers by demonstrating an understanding of their situation while seeking fair resolutions.
- I negotiate to collect balance in full, process payments to be applied to customer accounts.
- I pride myself on providing exceptional customer service on collection calls and maintain a calm and professional demeanor.
Inventory Specialist
Crocs Distribution Center
03.2022 - 10.2024
- I managed a team of five members to ensure timely completion of daily tasks, increasing overall productivity.
- I handled high volume orders and quickly worked to resolve all inventory and shipping issues.
- I oversaw the calculations for correct order totals, updated accounts and maintained detailed records of the inventory for digital and retail sales.
Travel Planogram Supervisor
Crossmark
04.2020 - 03.2022
- I managed a traveling team across the country to remodel pharmacies to new corporate standards. I worked closely with team members to ensure a projects met requirements and deadlines.
- I arranged daily communications sent to all parties involved with project via email, images and daily conference calls.
- I ensures all customers were still provided excellent face to face interactions during the going changes in store.
- I achieved mutual agreements and cleared up miscommunications by working with all parties to reach win-win solutions.
Front Store Supervisor
CVS Pharmacy
12.2017 - 03.2020
- I monitored employee performance regularly, providing constructive feedback and coaching for improvement when necessary.
- I resolved customer complaints professionally, taking appropriate action to address their concerns while adhering to company guidelines.
- I managed staff scheduling, ensuring adequate coverage during peak hours and efficient use of labor resources.
- I monitored cash drawers for multiple checkout stations to verify adequate cash supply.
Education
Associate of Arts - English
Moreno Valley College
Moreno Valley, CA06-2018
High School Diploma -
Vista Del Lago High School
Moreno Valley, CA06-2016
Skills
- Payment arrangement
- Account management
- Staff training and development
- Attention to detail
- Goal oriented
- Staff management
- Operational efficiency
Timeline
360 Collections Agent
Synchrony
10.2024 - Current
Inventory Specialist
Crocs Distribution Center
03.2022 - 10.2024
Travel Planogram Supervisor
Crossmark
04.2020 - 03.2022
Front Store Supervisor
CVS Pharmacy
12.2017 - 03.2020
Associate of Arts - English
Moreno Valley College
High School Diploma -
Vista Del Lago High School
Similar Profiles
Amber McCluskeyAmber McCluskey
Pharmacy Technician at SynchronyPharmacy Technician at Synchrony
Tamia JamesTamia James
Collections Representative at SynchronyCollections Representative at Synchrony
Donna PaulDonna Paul
Customer Service Escalation Specialist at SynchronyCustomer Service Escalation Specialist at Synchrony
Bruce Kawaiokalani Ka'aikala Jr.Bruce Kawaiokalani Ka'aikala Jr.
Customer Service Representative at SynchronyCustomer Service Representative at Synchrony
Maurice HarrisMaurice Harris
Sales Associate at Vapor KingsSales Associate at Vapor Kings