JULIA SIEGEL
Summary
Dedicated Guest Service Associate committed to maintaining customer satisfaction and contributing to company's success. Outgoing and polite professional possessing strong problem-solving and conflict resolution abilities paired with proficiency in most computer reservation systems and programs. Offering 30-year background providing exemplary guest services such as handling guest concerns and complaints, facilitating concierge services and recommending local hot spots and attractions. Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Guest Service Associate
Sun Communities
07.2017 - 02.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.
- Used Campspot to check daily record sheets, guest accounts and available vouchers.
Sales Associate
JOANN Fabrics And Crafts
10.2000 - 06.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
Bridgeport High School
Bridgeport, MISkills
- Amenities and Accomodations Knowledge
- Report Generation
- Report Creation
- Payment Processing
- Information Protection
- Reservation Management
- Report Preparation
- Customer Service
- Guest Relations
- Reservation Management System
- Computer Skills
- Flexible Schedule
- Guest Orientation
- Detail Oriented
- Guest Accommodations
- Documentation and Reporting
- Reservation Processing
- Emergency Response
- Verbal and Written Communication
Timeline
Guest Service Associate
Sun Communities
07.2017 - 02.2023
Sales Associate
JOANN Fabrics And Crafts
10.2000 - 06.2016
High School Diploma -
Bridgeport High School
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