JULIA SIKANDA
Cleveland
Summary
Regulatory Specialist with a strong operations and beauty background, adept at optimizing workflows and ensuring compliance. Proven expertise in process improvements, team collaboration, and problem-solving to drive efficiency and accuracy. Passionate about clean, cruelty-free beauty and skilled in navigating complex regulatory landscapes. Recognized for adaptability, attention to detail, and a commitment to quality.
Overview
10
10
years of professional experience
Work History
Operations Specialist
Cleveland Clinic
04.2024 - Current
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Prioritized project-related tasks to efficiently complete daily essential tasks
- Boosted patient satisfaction, addressing patient concerns in a timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Utilized advanced analytical skills to resolve complex operational issues effectively.
- Collected, arranged, and input information into database system.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
Regulatory Specialist
THRIVE CAUSEMETICS
01.2019 - 01.2023
- Coordinated operations to develop a robust system learning process for new team members using Shopify
- Stimulated communication flow within the team optimizing hospitality and efficiency through best practices of high-quality experience shopping through digital and social platforms
- Provided expert guidance on regulatory requirements, supporting the development of compliant products and services.
- Customized how-to tutorial content for usage in web assets for Team and customer education
- Improved product labeling accuracy by conducting thorough reviews and implementing corrective actions where needed.
- Resolved site issues before a product launch and provided site updates, remediating problems
- Governed order product posts and pairings, creating excitement for new and returning online shoppers
- Efficient training for team members in brand and product knowledge with tools for various skill sets, enhancing sales growth while maintaining passion for beauty
- Contributed innovative ideas and resources to improve practices and optimize offerings
- Developed comprehensive documentation for regulatory submissions, resulting in expedited approvals.
BACK OF THE HOUSE ASSOCIATE
TORY BURCH
01.2018 - 01.2019
- Discussed offers, options, and opportunities with clients via telephone promoting sales and exceeding quotas
- Ensured an inviting and presentable sales floor at all times creating an atmosphere of organization
- Facilitated training to associates for new product launches
- Demonstrated exemplary service propelling customer loyalty and retention
- Streamlined internal communications to align daily, weekly, and monthly goals and outcomes
STORE MANAGER
WHITE FLOWER CAKE SHOPPE
01.2015 - 01.2017
- Championed daily store operations for this cake shop located in Beachwood, OH
- Opened and closed the store daily ensuring the register was balanced and cash was counted
- Maintained inventory and products on display making things presentable and attention-catching for prospective customers
- Supervised employees and provided feedback to optimize performance
- Addressed customer questions, concerns, and inquiries in a professional and affable manner
- Trained onboarding employees concerning company policies, practices, and expectations of performance
Education
Certified Make-up Artist -
Makeup Designory / M.U.D
01.2019
Associate Degree - Business Administration
Lakeland Community College
01.2016
Skills
- Microsoft Excel
- Adobe Suite
- GSuite
- Powerpoint
- Customer service management
- Video Editing
- Operational efficiency
- Hazard communication
- Self-motivated with ease in multitasking
- Social Media Platforms
- Training and mentoring
- Cross-functional communication
Languages
Russian
Native or Bilingual
Timeline
Operations Specialist
Cleveland Clinic
04.2024 - Current
Regulatory Specialist
THRIVE CAUSEMETICS
01.2019 - 01.2023
BACK OF THE HOUSE ASSOCIATE
TORY BURCH
01.2018 - 01.2019
STORE MANAGER
WHITE FLOWER CAKE SHOPPE
01.2015 - 01.2017
Associate Degree - Business Administration
Lakeland Community College
Certified Make-up Artist -
Makeup Designory / M.U.D
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