Summary
Overview
Work History
Education
Languages
Timeline
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Julia Silva

Hillside

Summary

I have been involved with customer service since my very first job at the age of 17. Not only did I get to experience the difference in serving our fellow Hillside residents, I have learned how to communicate politely, patiently, courteous, and caring to each individual throughout all of my professions. Through my housecleaning business I have met and still am serving families for over 10 years to which they are also very well known in the medical industry and entrepreneurship field. The Real Estate field has also exposed me to many interesting personalities, some to which I needed to exercise wisdom and caution due to the sensitive matter at hand. I have been able to interwoven my cleaning business into Real Estate through trust and networking with other professionals in the field.

Overview

22
22
years of professional experience

Work History

Real Estate Sales Associate

Weichert, Realtors®
04.2022 - Current
  • Developed comprehensive market analyses to identify emerging trends and support clients in making informed decisions.
  • Cultivated strong relationships with clients, ensuring personalized service and fostering repeat business.
  • Coordinated property showings and open houses, effectively showcasing listings to potential buyers.
  • Negotiated contracts and agreements, ensuring favorable terms for clients while adhering to industry regulations.
  • Conducted open houses to showcase properties, generating interest and attracting potential buyers.
  • Developed strong relationships with clients by providing exceptional customer service and timely communication.
  • Analyzed competitor offerings to refine pricing strategies, maximizing client satisfaction and market competitiveness.
  • Implemented digital marketing campaigns utilizing social media platforms to enhance property visibility and attract buyers.
  • Mentored junior associates on best practices in sales techniques and customer engagement strategies.
  • Streamlined the closing process by coordinating inspections, appraisals, title work, and other necessary documentation in a timely manner.
  • Communicated with clients to understand property needs and preferences.
  • Managed multiple transactions simultaneously with attention to detail and organization, meeting all deadlines consistently.
  • Maintained an up-to-date knowledge of local market trends, allowing for accurate pricing recommendations for clients.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Generated leads through networking events, building a strong referral base for future business opportunities.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Provided guidance to first-time homebuyers, ensuring a smooth process from beginning to end.
  • Continuously improved professional skills through attending seminars, workshops, and conferences to stay informed on industry trends and best practices.
  • Negotiated favorable contract terms for clients, resulting in successful closings and increased client satisfaction.
  • Achieved consistent client satisfaction ratings by maintaining regular communication updates throughout each stage of the buying or selling process.
  • Utilized social media marketing strategies to promote properties, reaching a wider audience and increasing inquiries.
  • Prepared comprehensive comparative market analyses for clients, helping them make informed decisions about their property''s value.
  • Assisted clients with preparing their homes for sale by offering advice on staging and minor improvements that increase value.
  • Guided clients through due diligence periods by addressing concerns promptly and efficiently resolving any issues that arose during negotiations or inspections.
  • Maximized property exposure with professional photography services, eye-catching marketing materials, and targeted online advertisements.
  • Coordinated appointments to show marketed properties.
  • Expanded client base by actively participating in industry-related organizations and events, fostering connections within the local real estate community.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Increased property sales by conducting thorough market research and identifying potential buyers.
  • Collaborated with fellow real estate agents to share listings and find the perfect match for both buyers and sellers.
  • Worked closely with mortgage brokers to ensure financing options were available and understood by clients throughout the transaction process.
  • Informed home buyer of sales, construction and warranty processes.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Advertised client properties through websites, social media, and real estate guides.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advised clients on market conditions and property value for informed decision-making.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Presented purchase offers to sellers for consideration.
  • Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
  • Developed new business and managed new and existing clients.
  • Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
  • Prepared and presented contracts and other legal documents to clients.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.

House Cleaner

Self-employeed
03.2012 - Current
  • Delivered comprehensive cleaning services, ensuring high standards of cleanliness and hygiene for residential spaces.
  • Managed scheduling and client communications, fostering strong relationships and repeat business opportunities.
  • Developed customized cleaning plans based on individual client needs, improving overall satisfaction ratings.
  • Conducted regular inventory checks of cleaning supplies, optimizing resource usage and minimizing waste.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.

Sales

360 Duty Free (EWR)
12.2022 - 10.2023
  • Increased sales revenue by implementing innovative sales strategies and engaging customers.
  • Boosted sales performance by implementing effective sales strategies and techniques.
  • Implemented effective sales training programs, enhancing the capabilities of the entire sales force.
  • Boosted national sales revenue by developing and implementing effective sales strategies.
  • Increased sales revenue by implementing strategic sales plans and fostering strong client relationships.
  • Organized sales area and work station to showcase products and boost sales.
  • Increased sales revenue by implementing effective sales strategies and maintaining strong client relationships.
  • Trained and developed sales team members for improved customer service and sales performance.
  • Consistently exceed sales goals, achieving [Number]% increase in [Type] sales YoY.
  • Mentored team participants in customer culture, operational needs, and sales techniques to close sales.

Real Estate Agent

EXIT Golden Realty
02.2021 - 04.2022
  • Developed comprehensive market analyses to identify optimal pricing strategies for properties.
  • Facilitated property showings and open houses, enhancing client engagement and satisfaction.
  • Negotiated contracts and terms with buyers and sellers, ensuring favorable outcomes for all parties.
  • Cultivated relationships with clients through effective communication and personalized service approaches.
  • *Same as Weichert, Realtors*
  • Trained newly hired Agents.

Insurance Agent

State Farm
03.2007 - 05.2009
  • Cultivated strong client relationships through personalized insurance solutions and exceptional customer service.
  • Analyzed client needs to recommend appropriate coverage options and policy enhancements.
  • Educated clients on policy details, claims processes, and risk management strategies.
  • Managed comprehensive insurance portfolios, ensuring compliance with regulatory standards and company policies.
  • Collaborated with underwriting teams to assess risk factors and optimize policy offerings for clients.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
  • Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurancerelated.
  • Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
  • Facilitated smooth claim processes for clients, ensuring they received prompt and fair settlements.
  • Fostered team-oriented environment that encouraged collaboration and shared success among agents.
  • Reduced policy lapses by establishing proactive communication strategy to educate clients on importance of continuous coverage.
  • Customized insurance packages to client needs, enhancing customer satisfaction and loyalty.
  • Analyzed claim patterns to recommend policy adjustments, reducing risk and preventing future losses.

Cashier/Sales

Dunkin' Donuts
10.2003 - 03.2006
  • Processed customer transactions efficiently using point-of-sale systems.
  • Provided excellent customer service, ensuring satisfaction and loyalty.
  • Managed cash register operations, maintaining accuracy in cash handling.
  • Assisted in training new cashiers on company policies and procedures.
  • Collaborated with team members to optimize workflow during peak hours.
  • Monitored inventory levels, restocking items as necessary to prevent shortages.
  • Resolved customer complaints promptly, enhancing overall service experience.
  • Implemented best practices for cleanliness and organization at the register area.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Increased sales of promotional items by informing customers about current offers.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Education

Associate of Arts - Psychology

Union County College
Cranford, NJ
09-2026

Languages

Spanish
Limited Working
English
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

Sales

360 Duty Free (EWR)
12.2022 - 10.2023

Real Estate Sales Associate

Weichert, Realtors®
04.2022 - Current

Real Estate Agent

EXIT Golden Realty
02.2021 - 04.2022

House Cleaner

Self-employeed
03.2012 - Current

Insurance Agent

State Farm
03.2007 - 05.2009

Cashier/Sales

Dunkin' Donuts
10.2003 - 03.2006

Associate of Arts - Psychology

Union County College

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Julia Silva