Julia Sims
Dallas,TX
Summary
Accomplished Leasing Consultant with a proven track record at Sterling, adept in property tour coordination and excelling in customer service. Spearheaded marketing strategies that significantly increased leasing activity, leveraging business partnerships and application management skills. Expert in lease oversight, demonstrated by efficiently resolving tenant complaints and enhancing operational efficiency.
Overview
7
7
years of professional experience
Work History
Leasing Consultant
Sterling
Dallas, TX
07.2021 - Current
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Identified opportunities for improving efficiency in rental operations through process improvement initiatives.
- Developed marketing strategies aimed at increasing leasing activity within the community.
- Used conflict resolution skills to quickly resolve issues among residents.
Leasing Consultant
RPM
Irving, TX
03.2022 - 12.2023
- Conducted background checks on applicants.
- Detailed application requirements and answered questions from prospective tenants.
- Contacted and followed up with tenants on renewal notices.
- Tracked leads using CRM software and followed up with interested parties.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Liaised between construction manager and tenant during build-out phase of tenant suite.
- Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
- Met with landowners to secure access to mineral rights and facilitate company drilling on privately owned parcels.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
- Supervised production of annual rent, operating expense, and real estate tax adjustments.
- Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
Apartment Leasing Agent
Belmont
Atlanta, GA
01.2018 - 03.2020
- Greeted prospective tenants, answered questions and provided tours of available units.
- Scheduled regular meetings with landlords or property owners to discuss leasing activities.
- Monitored market conditions to determine competitive rental rates for different unit types.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Received rent payments and tracked transactions in accounting software.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Checked rental eligibility by following company's verification process.
- Encouraged prospective tenants to fill out applications after property tours.
- Oversaw daily operations, maintenance, and administration of various properties.
- Met with clients to negotiate management and service contracts.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
- Recommended clarifications and changes in program policies to director of property management.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Supervised production of annual rent, operating expense, and real estate tax adjustments.
- Met with landowners to secure access to mineral rights and facilitate company drilling on privately owned parcels.
Education
High School Diploma -
Dallas Christian Academy
Dallas, TX08-2008
Associate of Science - Information Management
Cedar Valley College
DallasSkills
- Property tour coordination
- Application management
- Business processes and procedures
- Lease oversight
- Property tours and inspections
- Business partnerships
Timeline
Leasing Consultant
RPM
03.2022 - 12.2023
Leasing Consultant
Sterling
07.2021 - Current
Apartment Leasing Agent
Belmont
01.2018 - 03.2020
High School Diploma -
Dallas Christian Academy
Associate of Science - Information Management
Cedar Valley College