Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Julia Smith

Julia Smith

Delafield,WI

Summary

Dynamic professional with a proven track record at Batteries Plus, excelling in customer service and complaint handling. Leveraged empathy and technical troubleshooting skills to enhance customer satisfaction and resolve issues efficiently, contributing to team success by consistently meeting performance metrics. Adaptability and comprehensive product knowledge facilitated a positive impact on revenue generation and customer loyalty.

Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Customer Care Representative

Batteries Plus
06.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Navigated multiple computer systems and applications to find information.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Logged call information and solutions provided into internal database.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
  • Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
  • Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
  • Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
  • Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
  • Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Maintained up-to-date knowledge of product and service changes.

Convenience Store Manager

Fleet Farm
07.2020 - 06.2022
  • Ensured compliance with all local, state, and federal regulations related to store operations, safety protocols, and licensing requirements.
  • Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.
  • Handled cash transactions accurately while maintaining strict adherence to financial controls and security procedures.
  • Maintained high standards of cleanliness and organization within the store to create a pleasant shopping experience for customers.
  • Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
  • Developed strong relationships with vendors to ensure timely deliveries and negotiate favorable pricing deals.
  • Optimized product assortment by regularly evaluating sales performance data and adjusting stock levels based on demand fluctuations.
  • Protected employees and customers by providing safe and clean store environment in bathrooms, on shelves, floors and fridge doors and around store entrance.
  • Balanced multiple priorities simultaneously during peak business hours without sacrificing quality or customer satisfaction levels.
  • Oversaw maintenance projects within the store facility to ensure a safe environment for both customers and employees alike.
  • Resolved customer complaints in professional and timely manner.
  • Boosted sales through strategic merchandising, product placement, and targeted promotions.
  • Established clear lines of communication with staff members resulting in efficient problem-solving abilities amongst team members when faced with challenges or obstacles.
  • Managed daily store operations for optimal performance, including opening, closing, and staff scheduling.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Head Cashier

Daybreak Mobil
08.2010 - 02.2020
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Assisted customers by answering questions and fulfilling requests.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Led cashiers and associates in providing thoughtful customer service.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
  • Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Processed both cash and card purchases and returns.
  • Streamlined the checkout process for improved customer experience and reduced wait times.
  • Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
  • Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
  • Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
  • Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
  • Helped management develop employee improvement plans and motivate team members to continually improve.
  • Maintained stock to meet expected customer demand.
  • Assisted in scheduling shifts for cashier team, ensuring adequate coverage during peak hours.
  • Managed cash drawer accuracy and security, minimizing discrepancies through meticulous cash handling and record-keeping.
  • Assisted in inventory management, ensuring product availability and accurate pricing for customers.
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Operated POS cash register and equipment to collect payments.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Set up new sales displays each week with fresh merchandise.

Education

High School Diploma -

Kettle Moraine High School
Wales, WI

Skills

  • Customer service
  • Inbound customer service
  • Data entry
  • Call center experience
  • Complaint handling
  • Payment processing
  • Product knowledge
  • Appointment scheduling
  • Database research
  • Product education
  • Time management
  • Empathy and patience
  • Adaptability and flexibility
  • Phone etiquette
  • Technical troubleshooting
  • Call logging
  • Email correspondence
  • Call handling
  • Punctuality and reliability
  • Computer skills

Timeline

Customer Care Representative

Batteries Plus
06.2022 - Current

Convenience Store Manager

Fleet Farm
07.2020 - 06.2022

Head Cashier

Daybreak Mobil
08.2010 - 02.2020

High School Diploma -

Kettle Moraine High School

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Julia Smith