Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Julia  Soldatova

Julia Soldatova

Hollywood,FL

Summary

Reliable trendsetter offering dynamic selling skills. Passionate about all the latest trends and fashions. Pursuing a position in a sales environment with a fine jewelry organization. Persuasive sales professional with a background working for several well-known high-end retailers. Considered a team player as well as a natural leader. Looking to take selling to the next level with a role assisting customers in the jewelry industry. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Highly professional sales associate with merchandising and product branding expertise. Offering well-honed sales skills developed through several years of commission-based positions. Dependable luxury retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

12
12
years of professional experience

Work History

Luxury Fashion Sales Associate

Saks Fifth Ave
11.2018 - 01.2020
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Developed extensive conflict resolution skills as result of diffusing tense situations with unhappy customers.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Completed store opening and closing procedures as per company guidelines.
  • Mentored new sales associates on store return policies and customer service techniques.
  • Informed customers of upcoming promotions
  • Replenished merchandise from inventory during downtime when stock became low.
  • Performed general maintenance and light cleaning of showroom.
  • Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
  • Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
  • Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.

Brand Ambassador

Chanel
10.2013 - 04.2018
  • Communicated product information with confidence and educated consumers about company.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Showed understanding of customer's personal style and preferences when offering product adv
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Provided exceptional customer service to drive satisfaction.
  • Established and maintained positive relationships with customers.
  • Maintained clean, organized and professional work environment.
  • Assisted customers with product selection based on individual needs and preferences.
  • Increased sales by effectively communicating product benefits.

Luxury Sales Associate

Bloomingdale’s Aventura
01.2008 - 01.2009
  • Kept detailed records of daily activities through online customer database.
  • Recorded accurate and efficient records in customer database.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Stayed current on company offerings and industry trends.
  • Set and achieved company defined sales goals.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Achieved or exceeded company-defined sales quotas.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Contributed to team objectives in fast-paced environment.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Developed, maintained and utilized diverse client base.

Education

MBA - International Marketing

New York Institute of Technology
Manhattan, United States
07.2003

BBA - Economics

Riga Aviation Univercity
Riga, Latvia
05.1999

Skills

  • Brand Representation
  • Exceptional Customer Service
  • Building Customer Loyalty
  • Relationship Building
  • Product Knowledge
  • Strong Communication and Interpersonal Skills
  • Positive Customer Engagement
  • Store opening and closing
  • Company policy adherence
  • Honest and Dependable

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

When people use your brand name as a verb, that is remarkable.
Meg Whitman

Timeline

Luxury Fashion Sales Associate

Saks Fifth Ave
11.2018 - 01.2020

Brand Ambassador

Chanel
10.2013 - 04.2018

Luxury Sales Associate

Bloomingdale’s Aventura
01.2008 - 01.2009

MBA - International Marketing

New York Institute of Technology

BBA - Economics

Riga Aviation Univercity
Julia Soldatova