Summary
Overview
Work History
Education
Skills
Timeline
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Julia Sorensen

Round Rock

Summary

Hardworking employee able to provide friendly service in any situation. Efficient and eager to learn and always looking to improve. Dedicated team player.

Overview

6
6
years of professional experience

Work History

Shift Leader

Pita Fusion
04.2021 - Current
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.


Barista

Lamppost Coffee
06.2023 - 10.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Kitchen Staff Member

Mighty Fine Burgers
06.2019 - 04.2021
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Receptionist

Supercuts
06.2020 - 09.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.

Sales Associate

Aeropostale
05.2018 - 05.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

Associate of Science - Dental Hygiene

Austin Community College
Austin, TX
08.2027

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Flexible Schedule
  • Strong verbal and written communication
  • Hard-working
  • Dedicated
  • Punctual

Timeline

Barista

Lamppost Coffee
06.2023 - 10.2023

Shift Leader

Pita Fusion
04.2021 - Current

Receptionist

Supercuts
06.2020 - 09.2020

Kitchen Staff Member

Mighty Fine Burgers
06.2019 - 04.2021

Sales Associate

Aeropostale
05.2018 - 05.2019

Associate of Science - Dental Hygiene

Austin Community College

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Julia Sorensen