JULIA SPENCER-FRANKLIN
Boise,ID
Summary
Compassionate and skilled health care professional, committed to serving with respect and dignity. Currently enrolled in Practical Nursing School Program at Eagle Gate College, Boise, ID October 2024 through October 2025 HIGHLIGHTS Effective within a multidisciplinary team Skilled at de-escalating conflict Acute Crisis Response Symptom management for chronic illnesses and disabilities Assessment of complex socioeconomic, situational, and relational factors that impact the overall health and recovery of individuals Industry standards for best practice as well as rules and regulation standards for treatment planning, implementation, and documentation Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Self-Employed Business Owner and Certified Mental Health Provider
Franklin Counseling and Wellness Services
Boise, ID
11.2016 - 04.2020
- Provided individual and family coaching therapy
- Co-facilitated psychotherapy groups with a Licensed Clinical Social Worker
- Taught Dialectical Behavior Therapy (DBT) Skills of mindfulness, interpersonal effectiveness, emotion regulation, and distress tolerance.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Kept up-to-date on regulatory changes affecting business operations.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Improved company's quality and productivity by streamlining systems and processes.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Certified Psychosocial Rehabilitation Practitioner – Mental Health Case Manager
Mountain View Behavioral Health, LLC
Boise, ID
07.2010 - 11.2016
- Advocate for clients with mental illness and substance abuse issues
- Worked with private insurance, Medicare, Medicaid, Social Security, and IDHW to ensure consistent access to medications, therapies, income, and healthcare systems
- Maintained accurate, up-to-date medical records of services provided and monitored treatment effectiveness including writing annual assessments and treatment plans, quarterly progress reviews, and reporting contact notes for up to fifteen clients on caseload
- Provided 24-hour/day crisis support to outpatient psychiatric patients
- Educated patients about their mental illness and taught them how to manage their symptoms and triggers, and to recognize the warning signs of relapse
- Taught clients with severe and persistent mental illness practical life skills including distress tolerance, conflict management, communication and relationship skills, nutrition and exercise, and how to develop a support network
- Taught clients how to identify and access resources in the community for affordable and safe housing, legal assistance, food and clothing needs, parenting and childcare resources, transportation, education, vocational rehabilitation, social/recreational/religious supports, and other needs as they arose.
- Provided crisis intervention services during times of acute distress or emergency situations.
- Offered guidance around setting realistic goals for recovery based on individual strengths and limitations.
- Assisted clients in developing life skills, such as problem solving, communication, decision making, self-care and social interaction.
- Adhered to ethical standards set forth by professional licensing boards as well as agency policies and procedures.
- Educated clients about the impact of stress, substance abuse and other lifestyle choices on their overall wellbeing.
- Participated in multi-disciplinary team meetings to discuss patient care plans and strategies for improvement.
- Assisted individuals in identifying early warning signs of relapse or deterioration in order to prevent further decline or crisis situations.
- Encouraged clients to utilize positive coping mechanisms such as mindfulness exercises, relaxation techniques or physical activity.
- Monitored patient progress over time utilizing standardized scales and assessments tools.
- Maintained accurate records of client progress, therapeutic interventions and outcomes.
- Documented all patient interactions within electronic medical record systems according to HIPAA guidelines.
- Referred patients to outside specialists or hospital admission for more advanced care.
- Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security.
- Referred patients with serious medical conditions and emergencies to hospital for immediate care.
- Advised patients about diet, nutrition and other lifestyle behaviors to promote health and disease prevention.
- Established and maintained relationships with specialists to provide patient referrals and holistic care.
- Improved patients' wellbeing by advising on medical and lifestyle issues impacting current health.
- Discussed histories and current symptoms or complaints with every patient.
- Collaborated with other healthcare professionals to provide comprehensive patient care.
- Referred patients to medical specialists, social services or other necessary resources.
- Developed individualized treatment plans that addressed the needs of each client.
- Actively listened while engaging with clients during one-on-one counseling sessions.
- Monitored progress of clients throughout their course of treatment.
- Advised family members on strategies for supporting their loved ones through recovery process.
- Responded promptly to emergency calls from distressed individuals seeking assistance.
- Participated in case reviews and team meetings to discuss best practices for providing quality care.
- Assisted clients in navigating various systems such as housing, employment, education.
- Maintained a high level of confidentiality when working with clients on sensitive matters.
- Tracked data related to client outcomes, program effectiveness, and service utilization rates.
- Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
Psychosocial Rehabilitation Specialist – Case Manager
Mountain States Group (Jannus)
Boise, ID
05.2002 - 07.2010
- Maintained relationships with resources in the community to assist clients in identifying benefits that they may be eligible for and receive adequate and consistent health care, psychiatric medications, affordable and safe housing, legal assistance, food and clothing needs, transportation, vocational rehabilitation, and other resources as needed
- Assessed the needs of patients being released from in-patient psychiatric hospitalization or incarceration to promote successful transition into the community long-term
- Maintained ongoing medical records and documentation required for licensure and third-party governing rules and regulations including progress notes, treatment plans, and assessments
- Provided crisis support as needed to manage acute psychiatric symptoms and any obstacles to success living in the community.
Mental Health Case Manager
All Seasons Mental Health
Boise, ID
02.2002 - 05.2002
- Conducted interviews and assessments to identify areas of need and develop appropriate interventions.
- Assisted clients in navigating various systems such as housing, employment, education.
- Ensured compliance with all regulations pertaining to Mental Health Case Management services.
- Provided crisis intervention services as needed in order to ensure safety of clients.
- Attended court hearings as necessary to provide testimony regarding cases involving mentally ill individuals.
- Advised family members on strategies for supporting their loved ones through recovery process.
- Monitored progress of clients throughout their course of treatment.
- Participated in case reviews and team meetings to discuss best practices for providing quality care.
- Developed individualized treatment plans that addressed the needs of each client.
- Actively listened while engaging with clients during one-on-one counseling sessions.
- Collaborated with other professionals to coordinate care for clients with complex needs.
- Created detailed reports documenting interactions with clients and progress towards goals.
- Provided assessments, diagnoses, and treatment plans for clients with mental health issues.
- Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
- Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
- Met with probation officers and police to exchange necessary information during treatment process.
- Assessed patients for risk of suicide attempts or harmful behavior toward others.
- Prepared and maintained required treatment records and reports.
Developmental Disabilities Program Coordinator
The Arc, Inc.
Boise, ID
09.1995 - 02.2002
- Supervised direct care staff, team leaders, and Developmental Specialists
- Oversaw the implementation of therapeutic strategies for adults and children with developmental disabilities or cognitive impairment
- Advocated for inclusion and self-determination of individuals with disabilities
- Empowered individuals living with disability to maximize independence and autonomy in assisted living, or supported independent living homes.
Developmental Specialist, Early Intervention Specialist
Gem State Developmental Center
Meridian, ID
12.1994 - 09.1995
- Developed and supervised Summer Day Camp Program 1995 for children aged four through twenty-one with developmental disabilities, psychosocial delays, or problem behaviors
- Developed individualized treatment plans and behavioral therapy interventions to teach social and activities of daily living (ADL) skills to adults and children with developmental disabilities or cognitive impairment.
Memory Care Unit Social Services & Activity Director – Certified Nursing Assistant – Rehabilitation Assistant
Capital Care Center
Boise, ID
03.1992 - 12.1994
- Developed and implemented engaging activities for seniors in long-term care facilities.
- Assisted residents with physical activities such as walks and exercise classes.
- Provided one-on-one support to those who required additional assistance.
- Created monthly activity calendars with a variety of recreational options.
- Supervised volunteers and provided guidance when necessary.
- Worked closely with families to ensure that their loved ones were receiving appropriate care.
- Conducted assessments of residents' cognitive functioning levels prior to enrollment in programs.
- Developed individualized plans for each resident based on their interests and abilities.
- Adapted existing activities or developed new ones to meet the changing needs of participants.
- Monitored the progress of participants in order to assess program effectiveness.
- Maintained accurate records of participant attendance and progress notes.
- Collaborated with other departments to coordinate interdisciplinary programming.
- Ensured compliance with all state regulations regarding safety protocols and infection control measures.
- Consulted with staff and other professionals to discuss activities.
- Interacted with patients and families by addressing questions and concerns.
- Maintained records of activities and analyzed feedback from participants.
- Planned programs of events or schedules of activities.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided emotional support to patients and families during difficult times.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Answered call lights promptly and responded to patient needs accordingly.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Provided emotional support to family members regarding end-of-life decisions.
- Observed patients for any changes in their physical or mental condition.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Performed physical therapy exercises with patients to improve mobility, strength, coordination, and balance.
- Provided rehabilitative services to patients with physical and mental disabilities.
- Collaborated with multidisciplinary teams including social workers, occupational therapists and speech-language pathologists regarding client care.
- Maintained accurate records of treatments provided and patient progress notes.
- Documented patient progress, treatments, and data in charts.
- Administered therapy treatments to patients using hands or therapeutic devices.
Education
BACHELORS OF SCIENCE, PSYCHOLOGY -
Boise State University
Boise, ID01.1994
ASSOCIATES DEGREE, EDUCATION -
American River College
Sacramento, CA01.1985
Skills
- Effective within a multidisciplinary team
- Skilled at de-escalating conflict
- Acute Crisis Response
- Symptom management for chronic illnesses and disabilities
- Assessment of complex socioeconomic, situational, and relational factors
- Industry standards for best practice
- Rules and regulation standards for treatment planning, implementation, and documentation
- Coaching and Mentoring
- Customer Service
- Issue Resolution
- Consulting
- Professional Networking
- Customer Relations
- Relationship Building
- Incident Response
Certification
- Lorem ipsum dolor sit amet, consectetur adipiscing elit.
- Aenean ac interdum nisi.
Timeline
Self-Employed Business Owner and Certified Mental Health Provider
Franklin Counseling and Wellness Services
11.2016 - 04.2020
Certified Psychosocial Rehabilitation Practitioner – Mental Health Case Manager
Mountain View Behavioral Health, LLC
07.2010 - 11.2016
Psychosocial Rehabilitation Specialist – Case Manager
Mountain States Group (Jannus)
05.2002 - 07.2010
Mental Health Case Manager
All Seasons Mental Health
02.2002 - 05.2002
Developmental Disabilities Program Coordinator
The Arc, Inc.
09.1995 - 02.2002
Developmental Specialist, Early Intervention Specialist
Gem State Developmental Center
12.1994 - 09.1995
Memory Care Unit Social Services & Activity Director – Certified Nursing Assistant – Rehabilitation Assistant
Capital Care Center
03.1992 - 12.1994
BACHELORS OF SCIENCE, PSYCHOLOGY -
Boise State University
ASSOCIATES DEGREE, EDUCATION -
American River College
Similar Profiles
Roshell Hanse, Ph.D, LPC, NCC, CCTPRoshell Hanse, Ph.D, LPC, NCC, CCTP
CEO and Licensed Professional Counselor (Dr. Roshell Hanse, Ph.D., LPC, NCC, CCTP) at YESTINY Counseling & Wellness Services, LLCCEO and Licensed Professional Counselor (Dr. Roshell Hanse, Ph.D., LPC, NCC, CCTP) at YESTINY Counseling & Wellness Services, LLC
Shana BijumonShana Bijumon
Intern at Wellness Counseling Services, LCSW, PLLCIntern at Wellness Counseling Services, LCSW, PLLC
Nicole HernandezNicole Hernandez
NA at Seeds of Wellness Counseling Services IncNA at Seeds of Wellness Counseling Services Inc