Julia Steadham

• Enhanced order accuracy by diligently reviewing and verifying customer information.
• Improved customer satisfaction by promptly addressing inquiries and resolving issues related to orders.
• Examined orders to confirm accuracy, completeness and adherence to customer requirements.
• Processed customer orders in line with established policies and procedures.
• Finalized and billed dispatched orders with Allmoxy and Sage platforms.

Sales Support 09/2023 - 12/2024

• Assisted Designers with building and submitting orders.
• Enhanced team productivity by streamlining sales support processes and procedures.
• Developed comprehensive knowledge of company products and services to effectively assist Designers with submitting miscellaneous orders and drawing up new orders.
• Using Design Live 2020 and Designer's notes, drew first draft kitchens, baths and other cabinet spaces.
• Prepared cabinetry orders and pricing by loading completed room drawings and parts lists into various cabinet vendors' ordering programs.
• Trained new staff and assisted existing staff on TKS's unique "Legacy" programs.
• Held extensive knowledge of the Legacy programs and how they worked together and apart and would often assist in troubleshooting problems or answer questions pertaining to these programs.
• Held extensive knowledge of Vendor pricing and ordering programs and would often assist in troubleshooting problems or answer questions pertaining to these programs.
• Set up and programmed new computers for entire Sales and Sales Support Teams.

Administrative Assistant/Order Entry 02/2020 - 09/2023

• Assisted in creation, maintenance and training of digital ordering system.
• Completed data entry tasks with accuracy and efficiency.
• Placed orders with vendors.
• Communicated with vendors for prompt delivery of orders.
• Supported productivity increase and business growth through new hire training and mentoring.
• Answered multi-line phone system, routing calls, and greeting visitors.
• Scanned documents and saved in database to keep records of essential organizational information.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.

• Trained new Booksellers on Book Master, how to locate books and other items throughout the store, selling Memberships, Kid’s Clubs, and up selling
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Used in-store system to locate inventory and place special orders for customers.
• Recommended complementary purchases to customers, increasing revenue.
• Back up Cashier - Maintained one of the highest Membership conversion rates in the store
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Earned a place in the Bookseller's 100 Club by selling 100 copies of Dear Girl By Amy Krause Rosenthal in 6 months

• Ran person-to-person marketing promotions for clients such as the St. Louis Cardinals, St. Louis Blues, local restaurants, day spas, family fun centers, etc.
• Managed territory for client promotions
• Managed and trained a small team

Workforce Management Analyst 02/2015 - 07/2015

• Worked with multiple Xerox sites to analyze personnel needs and managed Technician’s daily tasks to fulfill requirements
• Assigned Pharmacy Technicians to Intake, fax production or phones
• Processed hourly staffing reports and projected staff reports

Subject Matter Expert and Team Lead 12/2014-02/2015

• Supported Supervisors in daily duties including staff counts and daily productivity logs
• Stood as acting Supervisor for evening shift
• Assisted Pharmacy Technicians with their cases, answering program and drug related questions
• Assessed and signed off on Dismissal cases, Redeterminations and other cases requiring advanced review
• Assisted in Training new classes of Technicians and performed Quality Control Verification on all cases during the new Tech’s trial period

Pharmacy Technician 10/2014-12/2014

• Used a specialized program and specific drug information and criteria to complete three main tasks:
• Intake – assigned incoming claims to correct member and sorted assigned claims from a combined queue to appropriate queues for processing
• Fax Production – processed member claims determining if the claim should be approved, dismissed or requires further review
• Inbound Phone Calls – Answered inbound calls from Physicians, Pharmacists and Members to start or continue claims

• Supported Supervisors in daily duties including staff counts and daily productivity logs
• Stood as acting Supervisor for evening shift
• Assisted Pharmacy Technicians with their cases, answering program and drug related questions
• Assessed and signed off on Dismissal cases, Redeterminations and other cases requiring advanced review
• Assisted in Training new classes of Technicians and performed Quality Control Verification on all cases during the new Tech’s trial period

• Used a specialized program and specific drug information and criteria to complete three main tasks:
• Intake – assigned incoming claims to correct member and sorted assigned claims from a combined queue to appropriate queues for processing
• Fax Production – processed member claims determining if the claim should be approved, dismissed or requires further review
• Inbound Phone Calls – Answered inbound calls from Physicians, Pharmacists and Members to start or continue claims