Experienced and adaptable professional with a proven background in social media, sales, customer service, and marketing roles. A dedicated team player known for seamlessly transitioning between diverse responsibilities and consistently achieving results. Possesses a natural aptitude for rapid learning, eagerly embracing new challenges and fields. Seeking an opportunity to leverage my versatile skill set, collaborate with colleagues, and contribute to the success of an innovative and dynamic organization.
Hi, I’m
Julia Steffen
Auburn,AL
Summary
Overview
9
years of professional experience
3
years of post-secondary education
Work History
Holder PropertiesAuburn, AL
Assistant Property Manager
10.2021 - Current
Job overview
- Conducted market research and competitor analysis to identify trends and leverage opportunities for differentiation in a highly competitive and oversaturated market while maintaining a 100% occupancy rate and a 65% resident renewal rate.
- Created and implemented targeted marketing campaigns across multiple channels to attract new clients, and maintained constant communication with over 700 residents across multiple channels
- Negotiated lease terms, prepared lease agreements, and facilitated smooth move-in and move-out processes while ensuring compliance with all legal requirements.
- Team Leadership and Performance Optimization: - Led and motivated a high-performing leasing and marketing team of 5-8 members, fostering a collaborative and goal-driven work environment.
- Provided training, mentorship, and professional development opportunities to team members, resulting in enhanced skills and improved overall performance.
3rd Group PropertiesAuburn, AL
Leasing Sales Manager
05.2020 - 10.2021
Job overview
- Managed end-to-end leasing operations, achieving a 100% occupancy rate for the first time in the company's history
- Built and maintained strong relationships with tenants, by providing customer service and hosting resident events resulting in high tenant satisfaction and a 45% tenant retention rate
- Conducted market research and competitor analysis to identify trends and leverage opportunities for differentiation in a highly competitive and oversaturated market
- Negotiated lease terms, prepared lease agreements, and facilitated smooth move-in and move-out processes while ensuring compliance with all legal requirements
- Created and implemented targeted marketing campaigns across multiple channels to attract new leads, and fostered relationships with local companies and organizations to create master contracts.
The Only One INC.Auburn, AL
Office and Marketing Manager
04.2019 - 05.2020
Job overview
- Efficiently managed administrative tasks and operations of a luxury auto body shop, ensuring smooth day-to-day operations by developing and implementing effective office procedures and systems, optimizing workflow, and increasing overall efficiency
- Oversaw inventory management, purchasing, and vendor relationships, maintaining adequate supplies and reducing costs by demonstrating exceptional organizational skills, and successfully coordinating schedules, meetings, and travel arrangements for staff members
- Developed and executed comprehensive marketing strategies, increasing brand awareness and driving customer engagement for a luxury auto body shop
- Led the creation of compelling marketing collateral, including print materials, digital campaigns, and social media content, resulting in increased customer acquisition and retention
- Managed advertising budgets and tracked ROI, optimizing marketing campaigns to maximize return on investment and drive revenue growth by conducting market research and analysis to identify target demographics and consumer trends, facilitating data-driven decision-making.
Francesca's BoutiqueAuburn, AL
Store Manager
09.2017 - 04.2018
Job overview
- Successfully led a high-performing sales team in exceeding daily, weekly, monthly, and quarterly revenue targets through customer service training and developing and executing innovative sales initiatives and promotions
- Developed and implemented comprehensive marketing strategies, including digital and social media campaigns - Managed and curated engaging content across social media channels, driving customer engagement and brand loyalty while effectively leveraging user-generated content to enhance brand reputation.
- Managed inventory tracking and physical inventory counts to minimize loss, while also training and mentoring associates to teach daily tasks and procedures.
Sydney's Sweet SoapsBoca Raton, FL
Sales and Marketing Manager
01.2015 - 09.2017
Job overview
- Developed and nurtured key client relationships, securing partnerships with luxury boutiques and high- end retailers, expanding distribution channels, and driving product visibility in the market
- Built and mentored a high-performing sales team, achieving an increase in overall sales by implementing effective training programs, providing ongoing coaching, and fostering a positive and collaborative work environment
- Developed and implemented sales strategies and incentive programs that motivated the team to exceed targets, resulting in growth in individual and team sales performance.
Education
Auburn UniversityAuburn, AL
Bachelor of Arts from Public Relations, Advertising, And Applied Communication
08.2017 - 05.2020
University Overview
Skills
- Business Development
- Leasing and Sales
- Relationship Building and Rapport
- Issue Escalation
- Telephone and Email Etiquette
- Data Analysis
- Vendor Management
- Managed Budgets
- Problem Investigations
- New Market Penetration
- Networking
- Lead Prospecting
- Persuasive Selling
- Product and Service Knowledge
- Computer Skills
- Meeting Coordination
- Email Correspondence
- Verbal and Written Communication
- Brand Promotion
- CMS and CRM Software
- Adobe Creative Suite
- Strategic Planning
Languages
Latin
Professional
French
Professional
Affiliations
Affiliations
- Phi Kappa Phi Honors Society Member (2016-2020)
- The President's Volunteer Service- Lifetime Award Recipient (2019)
- The President's Volunteer Service- Gold Award Recipient (2017, 2018)
Timeline
Assistant Property Manager
Holder Properties
10.2021 - Current
Leasing Sales Manager
3rd Group Properties
05.2020 - 10.2021
Office and Marketing Manager
The Only One INC.
04.2019 - 05.2020
Store Manager
Francesca's Boutique
09.2017 - 04.2018
Auburn University
Bachelor of Arts from Public Relations, Advertising, And Applied Communication
08.2017 - 05.2020
Sales and Marketing Manager
Sydney's Sweet Soaps
01.2015 - 09.2017
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