Accomplished and self-motivated Front End Manager brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Hi, I’m
JULIA STELL
Denver,CO
Summary
Overview
22
years of professional experience
Work History
Kroger/King Soopers
Front End Manager
04.2017 - Current
Job overview
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 27 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Trained team members in successful strategies to meet operational and sales targets.
- Evaluated employee performance and made recommendations for improvements.
- Prepared weekly employee work schedules to meet operational needs.
- Coached employees through day-to-day work and complex problems.
- Established strong partnerships with store management team, working closely to plan and execute seasonal promotions that exceeded sales targets.
Guy's Floor Service, Inc.
Payroll Associate/Human Resources Coordinator
10.2002 - 04.2010
Job overview
- Processed in-house payroll for 500+ hourly and piece work employees
- Processed and maintained employee health benefits
- Conducted employee changes, deductions, new hire and termination paperwork in Abra payroll system
- Created and maintained Davis Bacon government reports and files
- Provided on-going customer service for employees regarding payroll disputes and questions
- Conducted employee changes, deductions, new hire and termination paperwork through Anthem Blue Cross/Blue Shield web portal
- Provided on-going customer service to employees regarding disputes and questions about health benefits.
Education
Front Range Community CollegeWestminster, CO
No Degree from Sociology, Criminal Justice
University Overview
Broomfield High SchoolBroomfield, CO
01.1995
University Overview
Skills
- Customer Service
- Client Communication
- Listening Skills
- Employee Supervision
- Fraud prevention
- Administrative Skills
- Workflow Optimization
- Cash Handling
- Schedule Management
References
References
Professional and personal references available upon requestTimeline
Front End Manager
Kroger/King Soopers
04.2017 - Current
Payroll Associate/Human Resources Coordinator
Guy's Floor Service, Inc.
10.2002 - 04.2010
Front Range Community College
No Degree from Sociology, Criminal Justice
Broomfield High School
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