Julia Stewart
Springfield,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to leverage experience and strengths to contribute to the success of the Vanderbilt Lung Institute.
Overview
13
13
years of professional experience
Work History
Patient Service Specialist, PRN
Vanderbilt University Medical Center
07.2023 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Answered incoming calls, scheduled appointments and filed medical records.
- Entered patient demographic and insurance data into electronic medical record system.
Administrative Coordinator
Journey To Financial Freedom
06.2023 - Current
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained office calendars to track important dates and deadlines.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Assisted management with special projects to complete all tasks by deadlines.
Administrative Supervisor
Vanderbilt University Medical Center
11.2021 - 06.2023
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversee Co-pay collections, increased by 60% in 6 months.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Managed, developed and trained staff, established and monitored goals, conducted performance reviews for Front Desk staff.
- Completed bi-weekly timesheets for 30+ employees.
- Assisted management with special projects to complete all tasks by deadlines.
Program Coordinator
Vanderbilt University Medical Center
02.2017 - 11.2021
- Assembled charts for new patients, confirming inclusion of requested medical history and diagnostic information.
- Coordinated muli-specialty clinic scheduling and provider schedules.
- Reviewed cases to determine need for escalation.
- Assisted in increasing volume of clinic patients from 500 to 1200+ patients over 3 years.
- Built strong relationships with patients and families for optimized care satisfaction.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Coordinated, monitored, and documented patient and clinical care activities.
Long-Term Substitute Teacher
Robertson County Schools
12.2016 - 02.2017
- Maintained day-to-day classroom management and discipline to promote learning initiatives for 30 students.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Communicated with parents regarding lesson plans and upcoming activities and provided feedback on student performance.
- Followed classroom plans left by the class teacher to continue student education and reinforce core concepts.
Teacher
Tulsa Public Schools
10.2012 - 06.2016
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Co-wrote and received Reading and Language Grant for $100,000 award.
Vocational Program Coordinator
A New Leaf, Inc.
05.2011 - 05.2012
- Developed and maintained relationships with external partners to facilitate program operations throughout the Tulsa-Metro area.
- Organized and managed program development from conception through successful execution, including a Special Olympics program and After-School program for students with Autism.
- Developed program marketing and outreach strategies to increase awareness and attract new participants.
- Created and enforced programming standards to maintain compliance with regulatory requirements.
Education
Bachelor of Science - Interdisciplinary Studies
Austin Peay State University
Clarksville, TN05.2011
Skills
- Data Analysis
- Process Improvement
- Problem-Solving
- Epic Systems
- Employee Training Program
- Operational Records Maintenance
- Multidisciplinary Team Collaboration
- Administrative Staff Supervision
Languages
English
Native or Bilingual
American Sign Language
Limited Working
Timeline
Patient Service Specialist, PRN
Vanderbilt University Medical Center
07.2023 - Current
Administrative Coordinator
Journey To Financial Freedom
06.2023 - Current
Administrative Supervisor
Vanderbilt University Medical Center
11.2021 - 06.2023
Program Coordinator
Vanderbilt University Medical Center
02.2017 - 11.2021
Long-Term Substitute Teacher
Robertson County Schools
12.2016 - 02.2017
Teacher
Tulsa Public Schools
10.2012 - 06.2016
Vocational Program Coordinator
A New Leaf, Inc.
05.2011 - 05.2012
Bachelor of Science - Interdisciplinary Studies
Austin Peay State University
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