JULIA STEYER
Exton,PA
Summary
Motivated, friendly, young professional with a drive to serve as a dedicated support specialist and an energetic team member. Hardworking, organized, and adaptable to new work challenges and conditions. Fluent in French, an intermediate Italian speaker, and currently learning Spanish. Experience in managing front desk operations, including handling customer inquiries, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
6
6
years of professional experience
Work History
Receptionist
All Fill Inc
Exton , PA
11.2023 - 04.2025
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Assisted with special projects assigned by management when required.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Barista
STARBUCKS COFFEE COMPANY
Exton, PA
04.2022 - 11.2023
- Deliver exceptional customer experiences, cultivating a warm, welcoming environment, and building positive rapport with new and regular customers alike.
- Maintain a calm and professional demeanor in fast-paced environments, quickly addressing customer needs.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Adhered to health department regulations concerning sanitation standards.
- Managed cash register and processed transactions with accuracy and integrity.
Bookseller/ Barista
Barnes & Noble
Exton, PA
10.2019 - 04.2022
- Created a friendly and helpful environment for customers on the book floor, and during checkout.
- Trained new sales associates and mentored new associates to contribute to the store's positive culture.
- Stocked and replenished merchandise according to store merchandising layouts.
- Helped customers by answering questions and locating merchandise.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of current and bestselling books and upcoming publications to fulfill customer requests.
- Listened to customer interests and needs and matched with suitable books and related products.
- Participated in community events to promote literacy and the love of reading.
Education
B.A. - Languages and Cultures, Concentration in French Language & Literature
West Chester University of Pennsylvania
West Chester, PA05-2023
Skills
- Teamwork and collaboration
- Relationship management
- Customer service excellence
- Time management skills
- Interpersonal communication
- Attention to detail
- Adaptability
- Problem-solving expertise
- Microsoft Office proficiency
- Effective communication
- Customer/Client relations
Timeline
Receptionist
All Fill Inc
11.2023 - 04.2025
Barista
STARBUCKS COFFEE COMPANY
04.2022 - 11.2023
Bookseller/ Barista
Barnes & Noble
10.2019 - 04.2022
B.A. - Languages and Cultures, Concentration in French Language & Literature
West Chester University of Pennsylvania
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