Julia Stickles
Odon,IN
Summary
Diligent with thorough understanding of medical office operations and patient management. Successfully managed appointment scheduling, patient intake, and front desk coordination in fast-paced healthcare environment. Demonstrated proficiency in patient communication and administrative tasks.
Overview
36
36
years of professional experience
Work History
Medical Office Receptionist
Country Health Center Memorial Hospital
06.2022 - 03.2024
- Gathered demographic and insurance information to register patients for medical appointments.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
Patient Account Representative
GREENE COUNTY GENERAL HOSPITAL
06.2019 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Patient Financial Services/Medical Biller
Schneck Medical Center
02.1988 - 03.2019
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Improved billing accuracy by thoroughly reviewing and updating patient information in the system.
- Paid attention to detail while completing assignments.
- Collaborated with healthcare providers to obtain necessary medical records for accurate claim processing.
- Optimized workflow efficiency within the billing department by developing an organized filing system for invoices, reports, and correspondence.
- Safeguarded confidential patient information through strict adherence to HIPAA policies and regulations when handling sensitive documents and data entries.
- Verified insurance of patients to determine eligibility.
- Collaborated with medical coders to ensure proper use of CPT, ICD-10, and HCPCS codes for accurate claim submission and compliance with industry standards.
- Assisted in the transition to electronic health records, ensuring a seamless integration of billing processes into the new system.
Education
High School Diploma -
Seymour High School
Seymour, IN06.1987
Skills
- Front desk operations
- Medical terminology
- Computer proficiency
- Customer service
- Adaptable and flexible
- Teamwork
- Reliability
- Excellent communication
- Organizational skills
- Patient scheduling
Timeline
Medical Office Receptionist
Country Health Center Memorial Hospital
06.2022 - 03.2024
Patient Account Representative
GREENE COUNTY GENERAL HOSPITAL
06.2019 - 03.2022
Patient Financial Services/Medical Biller
Schneck Medical Center
02.1988 - 03.2019
High School Diploma -
Seymour High School
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