Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Julia Stinchfield

Webster,MA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Supervisor

Old Sturbridge Village
09.2023 - 06.2024
  • Completed opening and closing procedures.
  • Handled cash register operations accurately, balancing draws at the end of each shift.
  • Responded to and resolved customer questions and concerns.
  • Inform visitors the history of the museum, as well as upcoming special events, or membership options.
  • Respond to emails/phone calls for donation requests.
  • Provide information on group tour options, booked group tours.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Assistant Manager

Claire's
05.2021 - 12.2021
  • Completed opening and closing procedures.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Developed strategy to increase sales and drive profits.
  • Handled cash register operations accurately, balancing draws at the end of each shift.
  • Preformed ear piercings in a clean, safe, and organized manor.
  • Informed customers on how to clean ear piercings and prevent infections.

Store Associate

Kohl's
11.2020 - 01.2021
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Processed customers with Amazon returns.

Assistant Manager

Dunkin' Donuts
11.2016 - 03.2018
  • Completed opening and closing procedures.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Provided excellent guest service; with a focus on service with speed and order accuracy.

Secretary/Receptionist

Webster Manor Nursing Home
09.2016 - 07.2017
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Maintained confidentiality of information regarding patients and company.

Cashier

Price Chopper Supermarkets
03.2015 - 12.2016
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.

Education

GED -

Shepherd Hill Regional High School
Dudley, MA
06.2017

Skills

  • Oral Communication
  • Microsoft Office
  • Decision Making
  • Cash Handling
  • Management
  • Training
  • Receptionist
  • Scheduling
  • Inventory Management
  • Assistant Manager Experience
  • Supervising Experience
  • Customer service
  • Training & development
  • Phlebotomy
  • Blood sampling
  • Venipuncture
  • Capillary Puncture
  • Training and mentoring
  • Staff Management

Certification

Certified Phlebotomy Technician

Timeline

Supervisor

Old Sturbridge Village
09.2023 - 06.2024

Assistant Manager

Claire's
05.2021 - 12.2021

Store Associate

Kohl's
11.2020 - 01.2021

Assistant Manager

Dunkin' Donuts
11.2016 - 03.2018

Secretary/Receptionist

Webster Manor Nursing Home
09.2016 - 07.2017

Cashier

Price Chopper Supermarkets
03.2015 - 12.2016

GED -

Shepherd Hill Regional High School

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Julia Stinchfield