Julia Stiverson
Blacklick
Summary
Positive and personable individual with excellent communication and organizational skills. Possesses solid understanding of administrative tasks and office software proficiency. Capable of fostering welcoming environment and ensuring smooth front-desk operations.
Overview
3
3
years of professional experience
Work History
Service Reception Coordinator
National Youth Advocate Program
05.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Managed multi-line phone system, directing calls to appropriate departments and minimizing wait times.
- Supported office staff with administrative tasks, leading to increased productivity throughout the organization.
- Provided exceptional support during peak periods of activity by multitasking effectively under pressure.
- Served as liaison between clients and staff, fostering strong relationships that led to repeat business.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed and trained staff, established and monitored goals.
- Organized essential documents using electronic filing systems, improving accessibility for all employees.
- Assisted new employees with onboarding processes, creating a smooth transition into the company culture.
- Assisted in increasing client retention through excellent interpersonal skills and prompt issue resolution.
- Coordinated team communication, ensuring timely dissemination of important updates and announcements.
- Exhibited professionalism when dealing with sensitive information or situations involving confidentiality.
- Ensured efficient day-to-day operations by recording referrals on our log system, and maintained communication with county partners.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Interceded between employees during arguments and diffused tense situations.
CIT and AOT Intern
National Alliance on Mental Illness NAMI
08.2021 - 12.2021
- Oversaw and participated in scenarios for Crisis Intervention Training (CIT) with surrounding county officers and sheriffs.
- Worked on projects and events using knowledge gained in classes to creatively collaborate with NAMI staff.
- Assisted our Assisted Outpatient Treatment (AOT) coordinator in making calls to surrounding police and sheriff stations for police reports dating back 36 months.
- Read and collected important information on police reports for qualifying individuals struggling with mental illness.
- Sorted and organized files, spreadsheets, and reports.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Prepared meeting rooms and took detailed meeting minutes.
- In charge of monthly newsletter and sent them out to partners.
Education
Bachelor of Science - Human Development And Family Science
Bowling Green State University
Bowling Green, OH04-2022
Skills
- Confidentiality
- Problem-solving abilities
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Verbal and written communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Phone and email etiquette
- Microsoft office
- Documentation and recordkeeping
- Data entry
- Handling complaints
- Task prioritization
- Self motivation
- Interpersonal skills
- Continuous improvement
- Staff development and training
Timeline
Service Reception Coordinator
National Youth Advocate Program
05.2022 - Current
CIT and AOT Intern
National Alliance on Mental Illness NAMI
08.2021 - 12.2021
Bachelor of Science - Human Development And Family Science
Bowling Green State University
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