I am a well rounded, highly energetic and detail-oriented Project Manager turned stay at home mom desiring to reenter the workforce in a project management/customer service based position. I am a highly adaptable professional with 25+ years of project and event management experience, keen customer service skills and I enjoy mastering new concepts. I have held many leadership positions in my professional and volunteer experiences that have required attention to detail, strong interpersonal skills, and time management. I am looking for a position that will foster my passion for helping others while incorporating my strong project management skills.
• Follow Standard Operating Procedures (SOPs) for all account interactions within standard CRM systems.
• Optimize sales through improved merchandising tactics and customer service
• Maintained timely and thorough pre-fair calls through onboard calls with each customer, promoted book fair programs and event participation strategies,and guided clients to implement marketing plans to meet fund-raising and literacy goals
• Support clients in setting up and operating Scholastic LMS platforms to ensure exceptional service with company products
• Collaborated with clients to develop action plans that addressed specific challenges and objectives.