JULIA STORY

• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Generated advertising brochure for vendor use.
• Drove store revenue by offering customers accessories and related purchases to complete selections.
• Helped clients try on and select new frames and recommended lens options to meet specific needs.
• Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
• Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
• Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
• Adjusted and repaired new and previously purchased frames to satisfy customer demands.
• Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
• Verified and updated patient records promptly to guarantee accurate prescription information.
• Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
• Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
• Resolved customer complaints professionally, fostering positive relationships and repeat business opportunities.
• Consistently exceeded personal sales goals by effectively showcasing products tailored to individual customer needs.

• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Streamlined office operations for improved productivity with effective organization and communication skills.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Increased guest retention by maintaining a welcoming and organized reception area.
• Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
• Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
• Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
• Improved office efficiency by organizing and maintaining accurate patient files and records.
• Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
• Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
• Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
• Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
• Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
• Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
• Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
• Coordinated patient scheduling, check-in, check-out and payments for billing.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Provided constructive feedback for continuous improvement of internal processes, directly impacting customer experience quality.
• Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
• Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
• Implemented upselling techniques to increase average transaction value and drive additional revenue growth.

• Maintain an safe play environment
• Dress children and change diapers
• Observe and monitor children's play activities
• Communicate with children's parents or guardians about daily activities, behaviors, and related issues
• Sanitize toys and play equipment
• Keep records on individual children, including daily observations and information about activities, meals served, and medications administered
• Create developmentally appropriate lesson plans
• Read to children and teach them simple painting, drawing, hand crafts, and songs.

Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment

• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
• Persuade customers to pay amounts due on credit accounts, damage claims, or non payable checks, or to return merchandise
• Answer customer questions regarding problems with their accounts
• Locate and monitor overdue accounts, using computers and a variety of automated systems
• Receive payments and post amounts paid to customer accounts.

• Refer clients to other types of therapists when necessary
• Confer with clients about their medical histories and problems with stress or pain to determine how massage will be most helpful
• Maintain treatment records
• Describe merchandise and explain use, operation, and care of merchandise to customers
• Compute sales prices, total purchases and receive and process cash or credit payment.

• Verify that finished lenses are ground to specifications
• Prepare work orders and instructions for grinding lenses and fabricating eyeglasses
• Measure clients' bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes, using measuring devices
• Heat, shape, or bend plastic or metal frames to adjust eyeglasses to fit clients, using pliers and hands
• Maintain records of customer prescriptions, work orders, and payments
• Assist clients in selecting frames according to style and color, and ensure that frames are coordinated with facial and eye measurements and optical prescriptions
• Instruct clients in how to wear and care for eyeglasses
• Recommend specific lenses, lens coatings, and frames to suit client needs.

• Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices
• Portion, arrange, and garnish food, and serve.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

• Receive payment by cash, check, credit cards, vouchers, or automatic debits
• Issue receipts, refunds, credits, or change due to customers
• Assist customers by providing information and resolving their complaints
• Establish or identify prices of goods, services or admission, and bills using calculators, cash registers, or optical price scanners
• Greet customers entering establishments
• Answer customers' questions, and provide information on procedures.
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