Julia Taylor

Audit and verify member documentation for health coverage eligibility.

Manage escalations, ensuring timely resolution for clients and members.

Update member records accurately, adhering to deadlines and quality standards.

Support team workflow to meet client expectations and maintain compliance.

• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Updated pricing and signage to complete product displays and educate customers.
• Inspected merchandise for quality and arranged proper display location on floor.
• Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
• Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.

• Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.
• Coordinated with warehouse staff to ensure accurate inventory management and timely shipments.
• Maintained accurate documentation for all shipments, ensuring compliance with regulatory requirements.
• Implemented safety protocols in the workplace, reducing accidents and ensuring employee wellbeing.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.