Julia Taylor
Mustang,OK
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Highly efficient planning, problem-solving, and communication skills.
Overview
13
13
years of professional experience
Work History
Main Teller
Yukon National Bank
09.2023 - Current
- Monitor and report suspicious activity in line with bank security policies.
- Identify sales opportunities and refer customers to branch partners in financial services.
- Educate customers on online banking and mobile banking applications.
- Receive mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Replenished ATM funds in empty canisters prior to validation process.
- Process wide variety of retail banking transactions for personal and commercial customers.
- Maintain compliance with federal regulations and bank policies, mitigating risk exposure for the institution.
- Maintain daily cash drawer and vault balancing, maintaining accuracy and compliance with banking regulations.
- Conduct daily reports for 5 branch locations.
- Responsible for preparing money shipments and deliveries for 5 branches to ensure smooth work operations.
Lab Technician
CSL Plasma
09.2018 - 10.2019
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Prepared lab for daily operations by stocking materials and equipment.
- Disposed of laboratory materials and samples using well established guidelines and instructions.
- Prepared specimens and forms for transport to outside laboratories.
- Kept lab space and equipment clean to prevent contamination with hazardous substances.
- Performed routine checks on sensitive equipment to achieve consistent and high-performing functionality.
- Supervised supplies in inventory to insure proper stock.
Daycare Teacher
Building Blocks Daycare
08.2017 - 09.2018
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Supervised free play, outside play and developmental activities.
- Controlled classroom environment with clearly outlined rules and positive reinforcement techniques.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Instructed and assisted children in eating, toileting and resting to help develop healthy personal habits.
- Administered medications, when instructed by parents.
Jewelry Sales Associate
Navy Exchange Hawaii
03.2011 - 03.2012
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Managed efficient cash register operations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Conducted inventory to insure proper stock.
Education
High School Diploma -
Memphis High School
Memphis, TX05.2002
Skills
- Time management abilities
- Positive Attitude
- Handles Personally Identifiable Information/Sensitive information daily with zero discrepancies or incidents
- Displays subject matter expertise; able to memorize services offered to ensure customers questions are answered in a timely and accurate manner without reliance on references
- Transcribes vital customer information such as name, addresses, and financial data into appropriate software, and answers multiple calls to transfer to the appropriate persons
- Well versed in word processing, spreadsheet, and database software
- Speaks English and Spanish languages to relay proper information to customers
- Maintains composure and professionalism, even during exchanges with upset customers; able to reach a peaceful resolutions
Languages
Spanish
Native or Bilingual
Timeline
Main Teller
Yukon National Bank
09.2023 - Current
Lab Technician
CSL Plasma
09.2018 - 10.2019
Daycare Teacher
Building Blocks Daycare
08.2017 - 09.2018
Jewelry Sales Associate
Navy Exchange Hawaii
03.2011 - 03.2012
High School Diploma -
Memphis High School