Julia Thomas
McDonough,GA
Summary
Expertise in conflict resolution and effective communication ensures seamless service delivery. Professional with strong track record in customer service and coordination. Skilled in handling customer inquiries efficiently, resolving issues, and ensuring satisfaction. Focused on teamwork and delivering results, adaptable to changing needs. Proficient in communication, problem-solving, and multitasking, with positive attitude and reliability that fosters trust. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
4
4
years of professional experience
Work History
Customer Service Coordinator
Total Quality Logistics Inc.
05.2023 - Current
- Lead support for ~$1M broker on all FTL accounts.
- Communication with account on load details (pick-up and delivery). Building loads, scheduling appointments with receivers and shippers; tracking/tracking; billing and claims.
- Supervised/trained multiple LAET's (Logistics Account Executive in Training) on building their own book of business and managing those accounts. Training duration is 6 months per LAET and includes multiple at one time.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
- Followed through with client requests to resolve problems.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Assistant Manager
Coastal Outfitters
07.2022 - 04.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Associate Project Manager
Moore Art Studios
06.2020 - 06.2022
- Monitored progress of projects through regular status updates, identifying potential issues and taking corrective actions when necessary.
- Implemented best practices in project management methodologies to optimize performance and achieve desired results.
- Collaborated with stakeholders to gather requirements, define project scope, and establish clear goals for successful execution.
- Partnered with project team members to identify and quickly address problems.
Education
High School Diploma -
Union Grove High School
McDonough, GA05.2019
Skills
- Account Management
- Complaint Handling
- Decision-Making
- Cross-Functional Collaboration
- Customer Focus
- Logistics Management
- Customer service excellence
- Microsoft Outlook, Word, and Excel
Timeline
Customer Service Coordinator
Total Quality Logistics Inc.
05.2023 - Current
Assistant Manager
Coastal Outfitters
07.2022 - 04.2023
Associate Project Manager
Moore Art Studios
06.2020 - 06.2022
High School Diploma -
Union Grove High School