Julia Tittermary
Marlton,NJ
Summary
Senior Project Manager with over 10 years of experience leading cross-functional teams to deliver complex, high-impact projects on time and within budget. Proven track record of managing large-scale initiatives across various industries, including IT, construction, and retail. Adept at stakeholder management, risk mitigation, and strategic planning. Recognized for strong leadership, problem-solving abilities, and a commitment to driving continuous improvement. Skilled in Agile, Waterfall, and hybrid methodologies, with a deep understanding of project lifecycle management.
Overview
15
15
years of professional experience
Work History
Sr. Project Manager - Professional Services
Ping Identity
02.2022 - Current
- Delivers B2E, B2B and B2C software and SaaS products with $3M budgets to Fortune 5OO customers.
- Prepares overall project plan and controlled delivery of individual elements.
- Liaise cross-functional teams to assign tasks and monitor deliverables to ensure project success.
- Works closely with product teams to scope customer-requested features and enhancements to maximize return on investment.
- Leads project planning and development, quality control and final review to control milestones and deliverables.
- Interacts with clients throughout projects to present updates, incorporate feedback, and redirect concerns.
- Mentors Associate Project Managers to encourage growth professionally and personally.
- Meets with c-suite leadership teams to present project updates and status.
Sr. Project Manager
Brandpoint Services
03.2014 - 12.2020
- Developed analytical performance frameworks and analytical models to support metric creation, measurement, and reporting.
- Managed and delivered digital signage projects with $1M budgets to Fortune 500 customers.
- Created and maintained project management tools and deliverables using technical and operational resources.
- Rolled out Salesforce.com to the entire organization including customizations, workflows, and validation rule setup.
- Cooperated with cross-functional teams to develop a pipeline of project opportunities.
- Directed project resources to accomplish project tasks and maintain control over projects.
- Collaborated with c-suite leadership to meet specifications and confirm adherence to best practices and client-specific guidelines.
- Prioritized and escalated critical operational tasks, executed project work plans, and revised to meet changing requirements and needs.
Customer Success Manager
EMaint Enterprises
10.2012 - 03.2014
- Coordinated smooth onboarding for new clients by developing and executing professional, engagement-focused plans.
- Gathered customer requirements and worked with Product team to ensure delivery success.
- Managed and reviewed revenue forecasts on a weekly or daily basis as required.
- Conducted performance audits on a regular basis and as needed.
- Oversaw maintenance and updating of client communication logs.
- Communicated with customers and internal teams to garner feedback on product usage and potential roadblocks.
- Oversaw and monitored activities to determine the health of customer relationships.
Senior Paralegal
Gallant & Parlow, PC
01.2010 - 02.2012
- Conduct legal research to find statutes, case law, regulations, and legal articles.
- Prepare written reports summarizing research findings.
- Draft legal documents, such as motions, briefs, and pleadings.
- Organize and maintain legal files, including case files and electronic records.
- Manage document production and handle discovery processes, including gathering and reviewing evidence and documents.
- Prepare and file documents with courts and regulatory bodies.
- Serve as a point of contact for clients, handling routine inquiries and keeping them informed about case progress.
- Schedule and coordinate meetings, depositions, and interviews with clients, witnesses, and experts.
Education
Certification - Customer Experience -
Seton Hall University
2021
Project Management Professional (PMP) -
Project Management Institute
2018
Certification - Project Management -
Rutgers Business School
2017
Bachelor of Science -
National Paralegal College
2010
Skills
- Project Planning
- Scope Management
- Client Relationship Management
- Project Scheduling
- Cross-Functional Communication
- Client Relations
- KPI Tracking
- Project Framework Engineering
- Project Management
- Team Leadership
Timeline
Sr. Project Manager - Professional Services
Ping Identity
02.2022 - Current
Sr. Project Manager
Brandpoint Services
03.2014 - 12.2020
Customer Success Manager
EMaint Enterprises
10.2012 - 03.2014
Senior Paralegal
Gallant & Parlow, PC
01.2010 - 02.2012
Certification - Customer Experience -
Seton Hall University
Project Management Professional (PMP) -
Project Management Institute
Certification - Project Management -
Rutgers Business School
Bachelor of Science -
National Paralegal College