JULIA TITUS
Houston
Summary
Knowledgeable Medical Case Manager experienced in coordinating care for at risk individuals dealing with HIV, AIDS and other STD's. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others, adept about documentation, recordkeeping and insurance requirements. Using approximately ten years of experience in field to deliver exemplary patient support. Trained in providing crisis intervention services in addition to routine care and support. Conducts assessments, sets goals and improves patient quality of life with hands-on assistance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Navigator Director
St. Hope Health Care
03.2025 - Current
- Deliver exceptional patient experiences by removing barriers, enhancing access to care, and ensuring seamless coordination and follow-up.
- Supervise case management and new patient experience teams, fostering collaboration and accountability.
- Develop and manage patient care plans addressing medical, social, and economic needs; serve as primary case manager and advocate.
- Guide patients in chronic disease/mental health self-management and support enrollment in Medicaid and Marketplace insurance programs.
- Build strong community partnerships, streamline referral processes, and connect patients to essential health and social services.
- Maintain accurate documentation and contribute to data collection on Social Determinants of Health (SDH) to inform program improvements.
Non- Medical Case
Aids Healthcare Foundation
10.2022 - 03.2025
- Serves as a liaison, coordinator and advocate between various co-workers within the Case Management, Medical Care departments, or other community medical or agency service providers to remove barriers to treatment/care for clients.
- Support the patient's ability to better understand their health status so that they can work to achieve their healthcare goals.
- Schedules client appointments consistent with the client’s needs.
- Assists clients who are interested in enrolling in Ryan White Part A.
- Educate the patient about viral suppression and better health outcomes and quality of life.
- Maintains an average annual active caseload as assigned by the supervisor.
Senior Medical Case Manager
Care Resource
06.2021 - 10.2022
- Reduced care costs without sacrificing quality through service coordination and multidisciplinary collaboration.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
Medical Case Manager
Care Resource
04.2016 - 06.2021
- Evaluated treatment plans against individual goals and healthcare standards.
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
- Provides outreach and enrollment assistance activities and facilitates enrollment of eligible health center patients and service area residents into affordable health insurance coverage through the Health Insurance Marketplaces, Medicaid, or the Children’s Health Insurance Program.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Reduced care costs without sacrificing quality through service coordination and multidisciplinary collaboration.
- Maintains an average annual active caseload as assigned by the supervisor.
- Provides ongoing medication and treatment counseling using treatment adherence assessment tools.
Health Promotion and Testing Counselor
Care Resource
09.2014 - 04.2016
- Targeted specific community groups with wellness and disease management information.
- Promoted available resources and connected individuals with services.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Gave public talks on importance of health education and specific disease prevention and treatment strategies.
- Assisted local and state governments and community agencies with developing health education programs.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Improved operations through consistent hard work and dedication.
Customer Service/Team Lead
Interactive Response Technologies
01.2010 - 11.2013
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Bachelor of Science - Health Services Administration
Barry University
Miami, FL03.2016
Skills
- Disease management standards
- Social history intake procedures
- Attention to Detail
- Problem - solving skills
- Written Communication
- Cultural Awareness
- Quality of life guidelines
- Benefit explanation
- Healthcare
- Customer service
- Time management
- Problem-solving
- Attention to detail
Certification
500/501 (HIV/AIDS) Counseling and Testing
Timeline
Patient Navigator Director
St. Hope Health Care
03.2025 - Current
Non- Medical Case
Aids Healthcare Foundation
10.2022 - 03.2025
Senior Medical Case Manager
Care Resource
06.2021 - 10.2022
Medical Case Manager
Care Resource
04.2016 - 06.2021
Health Promotion and Testing Counselor
Care Resource
09.2014 - 04.2016
Customer Service/Team Lead
Interactive Response Technologies
01.2010 - 11.2013
Bachelor of Science - Health Services Administration
Barry University
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