Julia Torres
Casa Grande,AZ
Summary
Dynamic leader with a proven track record at The Opportunity Tree, excelling in employee engagement and customer service. Skilled in innovation and decision-making, I've enhanced team performance and client satisfaction. Expert in coaching and mentoring, my approach boosts productivity and fosters a cohesive team environment. Achievements include significantly improving service quality and operational efficiency.
Overview
15
15
years of professional experience
Work History
Staff Supervisor
The Opportunity Tree
08.2018 - Current
- Utilized conflict resolution skills to address and resolve issues between clients and staff.
- Provided assistance to individuals with disabilities by helping with activities of daily living.
- Managed challenging behaviors effectively using de-escalation techniques and positive reinforcement strategies.
- Maintained confidentiality and privacy to protect individual's rights and well-being.
- Developed strong relationships with families, providing regular updates on progress and addressing any concerns promptly.
- Administered medication to manage symptoms and promote healing.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
- Maintained detailed records of student performance, goals, and interventions for ongoing evaluation and adjustment of IEPs.
- Transported individuals to appointments and activities to facilitate access to healthcare and community engagement.
Habilitation Instructor/Server/Hostess/Cashier
Creative Labor
03.2015 - 08.2018
- Participated in ongoing professional development opportunities aimed at enhancing knowledge of best practices in habilitation instruction.
- Monitored client progress regularly, adjusting instructional methods as needed to achieve optimal results.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Assistant Manager
Rue21
05.2010 - 04.2013
- Established open lines of communication with team for feedback and suggestions.
- Cultivated cohesive team environment by providing clear direction and support.
- Led training initiatives, enhancing employee skills and confidence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Casa Grande Union High School
Casa Grande, AZ05-2003
Skills
- Innovation skills
- Employee engagement
- Customer service
- Attention to detail
- Decision-making
- Coaching and mentoring
- Team building
Timeline
Staff Supervisor
The Opportunity Tree
08.2018 - Current
Habilitation Instructor/Server/Hostess/Cashier
Creative Labor
03.2015 - 08.2018
Assistant Manager
Rue21
05.2010 - 04.2013
High School Diploma -
Casa Grande Union High School
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