JULIA TORTORINO
Londonderry,NH
Summary
Skilled in guest relations and high-volume dining, I excelled at T-Bones American Eatery by enhancing dining experiences through expert food and beverage pairings and maintaining rigorous standards of cleanliness. Trained at Starbucks, I mastered drink preparation, showcasing my ability to blend hard skills with the soft skill of satisfaction monitoring, ensuring every guest leaves happy.
Overview
7
7
years of professional experience
Work History
RESTAURANT SERVER
T-Bones American Eatery
10.2022 - Current
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Adhered to state regulations regarding serving alcohol responsibly.
RESTAURANT SERVER
Dave and Busters
09.2021 - 04.2023
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Assisted other servers as needed during peak hours or special events.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Conducted daily side work duties such as polishing glassware and restocking condiments.
MIT/MANAGER IN TRAINING
Aroma Joe's
03.2021 - 08.2021
- As training towards manager, I've learned how to complete more paperwork responsibilities and delegating more tasks than completing them
BARISTA
Starbucks
04.2019 - 06.2020
- Trained to quickly and efficiently craft different beverages and provide fast drive through wait times
CREW MEMBER
Dunkin'
10.2017 - 04.2019
- Kept order wait times low with fast order taking and payment processing
- Delivered great service to every guest and maintained cleanliness and health code standards
Education
HIGH SCHOOL DIPLOMA -
Goffstown High School
Goffstown01.2021
Skills
- Dining area maintenance
- Drink Preparation
- Food and beverage pairings
- High-volume dining
- Guest Relations Management
- Presentation Skills
- Customer queries
- Satisfaction monitoring
Timeline
RESTAURANT SERVER
T-Bones American Eatery
10.2022 - Current
RESTAURANT SERVER
Dave and Busters
09.2021 - 04.2023
MIT/MANAGER IN TRAINING
Aroma Joe's
03.2021 - 08.2021
BARISTA
Starbucks
04.2019 - 06.2020
CREW MEMBER
Dunkin'
10.2017 - 04.2019
HIGH SCHOOL DIPLOMA -
Goffstown High School
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