Julia Tottenham

• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
• Conducted daily shift briefs to inform staff of changes in patient care assignments.
• Mentored and supervised junior nurses, fostering a supportive and professional work environment.

• Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
• Hired, trained and supervised employees to maintain team of high performers.
• Developed strong relationships with patients, fostering trust and loyalty to the clinic.
• Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
• Facilitated interdisciplinary collaboration among various departments within the clinic, promoting a cohesive approach to patient care management plans.
• Provided direct care to patients by assessing, diagnosing and treating illnesses.
• Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
• Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
• Improved inventory management processes, ensuring timely availability of medical supplies while reducing wastage.
• Coordinated with healthcare professionals to ensure high-quality patient care and services.

• Supervised staff of Number in day-to-day activities.
• Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
• Evaluated facility operations and personnel for safety and health regulations compliance.
• Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
• Managed time efficiently in order to complete all tasks within deadlines.
• Strengthened communication skills through regular interactions with others.
• Learned and adapted quickly to new technology and software applications.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Worked flexible hours across night, weekend, and holiday shifts.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked well in a team setting, providing support and guidance.

Oversee the daily operations of the agency. Doing hiring criminal history checks. Supervisor home visits. Admitting client. For provider services. Billing. Cost reports And payroll