JULIA TRICKEY
Lexington,NC
Summary
Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 5 years of related experience and superior planning and time management abilities. Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Retail Store Manager & Trainer Facilitator
Connectivity Source For T-Mobile
02.2022 - Current
- Connectivity Source/Premium Retailer for T-Mobile, Oversaw activities of 7 person team completing training, operational and sales tasks
- Developed individualized training plans to achieve staff readiness.
- Educated staff on proper use of products and systems.
- Evaluate employee performance on bi-monthly and monthly basis and conveyed constructive feedback to improve skills
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set aggressive targets for employees to drive store and district success and strengthen motivation
- Held weekly meetings with store sales representatives to identify techniques to overcome sales obstacles
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing customer satisfaction, sales and operations
- Increased sales 50% in the first 6 months of entering the role
- Built positive and productive relationships with district stores and field leadership
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Improved customer satisfaction survey results month over month
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Over 1 year in multi-unit experience
- Supported productivity increase and business growth through new hire training and mentoring.
- Recruited and trained new members of sales and customer service team.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Scheduling
- Identified and recommended staff for key positions and departments.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Retail Associate Training Manager
T-Mobile US Inc
11.2018 - 02.2022
- Provide management, training, and scheduling of employees
- Consistently met or exceeded personal and store goals and worked diligently to ensure to be top in district
- Lead and motivate sales team during integration stages and drive sales through efficient planning and execution
- Responsible for store operations, sales promotions, and ensure inventory accuracy
- Promoted a positive and professional environment with customers and employees.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Trained new hires to perform cross-training exercises with experienced workers.
- Implemented new learning strategies depending upon employees' skill levels.
- Researched and obtained relevant course materials to achieve training objectives.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
Mobile Expert
T-Mobile US Inc
10.2013 - 11.2018
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Upsold customers by recommending accessories and promotions to increase revenue.
- Assisted and supported training of new sales associates.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Achieved and exceeded sales goals for 12 consecutive months.
- Maintained sound knowledge of company product suites.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
Retail Sales Consultant and Customer Service
AT&T Inc
05.2003 - 07.2013
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Inspected merchandise for quality and arranged proper display location on floor
- Educated customers on promotions to enhance sales
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Increased sales and customer satisfaction through personalized servicing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
Education
Bachelor of Science - Business And Marketing
University of Phoenix
Phoenix, AZAssociate of Science - General Studies
Surry Community College
06.2015
Skills
- Improve Performance
- Team Meetings
- Strong Multitasking Skills
- Performance Monitoring and Evaluation
- Problem-Solving Strengths
- Team-Building Exercises
- Management Training
- Hiring and Onboarding
- Improve Job Skills
- Individual Trainings
- Individualized Instruction
- New Hire Training
- Coaching and Development
- Training Initiatives
Timeline
Retail Store Manager & Trainer Facilitator
Connectivity Source For T-Mobile
02.2022 - Current
Retail Associate Training Manager
T-Mobile US Inc
11.2018 - 02.2022
Mobile Expert
T-Mobile US Inc
10.2013 - 11.2018
Retail Sales Consultant and Customer Service
AT&T Inc
05.2003 - 07.2013
Bachelor of Science - Business And Marketing
University of Phoenix
Associate of Science - General Studies
Surry Community College
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