Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Julia Trill

Mayfield Heights,OH

Summary

Forward-thinking Operations Manager with strong background in business operations and customer service. Reliable and results-driven team player, with 15+ years of experience applying exceptional planning and problem solving abilities toward enhancing day-to-day activities. Proactive and hardworking individual focused on continuous operational improvement.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operations Manager

TEAM INDUSTRIAL SERVICES, INC.
01.2014 - Current

Responsible for managing, planning, directing, and coordinating the day-to-day operations, including enforcement of policies, planning and maintaining the budget, purchasing activity, customer quotations, planning the use of billable materials and personnel, as well as billing and collections for one of the leading providers of fully integrated, customized solutions of specialty industrial services.

  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.

Lead Food Server

Winking Lizard Tavern
01.2016 - Current
  • Enhanced employee productivity through the development of comprehensive training programs and performance evaluations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

Event Coordinator/Bartender

Cucina Restica
01.2013 - 01.2016
  • Enhanced attendee experience by meticulously planning and executing event logistics.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality and maximizing profitability.
  • Conducted post-event analysis, identifying areas of improvement for future events.
  • Hired, trained and supervised bartenders and support staff required for events.

Education

High School Diploma -

West Geauga High School
Chesterland
05.1992

Skills

  • Financial Management
  • Exceptional Customer Service
  • Customer Retention
  • Staff Training and Development
  • Team Building and Motivation
  • Logistics Oversight
  • Contract Management
  • Process Improvement
  • Microsoft Office
  • Microsoft Dynamics AX
  • Microsoft Teams
  • Microsoft SharePoint

Certification

  • CNP - Certified Notary Public
  • CPT - Certified Personal Trainer
  • Certified Nutrition Specialist
  • TIPS Certified


Timeline

Lead Food Server

Winking Lizard Tavern
01.2016 - Current

Operations Manager

TEAM INDUSTRIAL SERVICES, INC.
01.2014 - Current

Event Coordinator/Bartender

Cucina Restica
01.2013 - 01.2016

High School Diploma -

West Geauga High School
Julia Trill