JULIA TROBAUGH
Jefferson,Ma
Summary
Experienced and adaptable general manager with a strong background in leadership, operational management, and business administration. Proficient in financial management, payroll processing, and team development. Demonstrated track record of driving company growth and improving efficiency through strategic planning and problem-solving. Committed to delivering exceptional results by leveraging a diverse skill set and expertise in effectively managing teams and resources.
Overview
12
12
years of professional experience
Work History
General Manager
True West Brewing Company
07.2020 - Current
- Lead daily operations, overseeing 60+ employees across the bar, dining room, and kitchen
- Developed and implemented comprehensive training programs, aligning with company values and enhancing staff performance
- Ensured compliance with company policies, HR regulations, and industry standards
- Managed all HR responsibilities, including recruitment, hiring, performance reviews, and employee relations
- Processed bi-weekly payroll through ADP, ensuring accurate compensation and tax compliance
- Designed and maintained weekly staff schedules, optimizing labor costs and productivity
- Managed financial records, bookkeeping, and reconciliation through QuickBooks, improving budget tracking and expense management
- Oversaw inventory control and procurement, negotiating vendor contracts and reducing costs
- Ensured all staff members obtained and maintained proper certifications in compliance with state regulations
- Enhanced guest satisfaction by refining service protocols and resolving customer concerns effectively
- Ensured strict compliance with health, safety, and food quality standards
- Maintained and updated POS and menu software to streamline operations
- Led successful marketing initiatives, including social media management and event planning, driving increased revenue and brand recognition
- Spearheaded coordination of in-house and offsite events, ensuring seamless execution and client satisfaction
Head Server
True West Brewing Company
09.2017 - 07.2020
- Delivered exceptional dining experiences, providing personalized service and expert menu knowledge
- Collaborated with kitchen and bar staff to ensure accurate and timely order delivery
- Led training for new hires, enhancing team performance and customer satisfaction
- Assisted with inventory tracking and supply orders
- Provided leadership support to management during peak business hours
Scheduling Coordinator
Decoteau Orthodontics
07.2016 - 07.2017
- Managed patient scheduling and appointment coordination, optimizing provider availability
- Provided administrative support, including answering calls, responding to emails, and handling inquiries
- Prepared financial statements, invoices, and payment processing
- Maintained detailed patient records, ensuring accuracy and compliance with healthcare regulations
- Handled insurance verification and billing processes, expediting claim resolutions
- Monitored office inventory and placed orders for supplies as needed
Scheduling Coordinator
Kindred Smiles Pediatric Dentistry
07.2016 - 07.2017
- Managed patient interactions, appointment scheduling, and insurance verification
- Processed medical billing and payments, ensuring financial accuracy
- Provided administrative support and maintained electronic and physical records
- Assisted with compliance documentation and office management tasks
Pre-Visit Associate
Emerson Hospital
08.2014 - 07.2016
- Handled patient scheduling, medical records management, and administrative support
- Facilitated communication between patients, providers, and other healthcare offices
- Processed insurance claims and ensured proper documentation
Medical Secretary
Groton Medical Associates
07.2013 - 08.2014
- Provided front-office support, including patient check-in and medical record maintenance
- Managed appointment scheduling, billing, and insurance verification
- Assisted in patient care coordination and administrative documentation
Education
High School - General Studies
Nashoba Regional High School
Bolton, MABachelor of Administration - Business Administration And Marketing
Fitchburg State University
Fitchburg, MABachelor's Degree - Business Administration
Franklin Pierce University
Rindge, NHSkills
- Skilled in Microsoft Office
- Proficient in Excel Spreadsheets
- Experienced with QuickBooks Software
- Efficient Data Management
- Proficient with Google Workspace
- ADP Payroll Management
- Social Media Account Management
- Skilled in Canva for Visual Content
- Web Design Using Bento Box
- Tax Regulation Adherence
- Employee Benefits Coordination
Professional Accomplishments
- Successfully implemented scheduling software to reduce errors and improve efficiency
- Increased guest satisfaction scores, leading to higher customer retention and revenue growth
- Reduced staff turnover by fostering a positive work environment and professional development opportunities
- Grew event bookings 52% by launching aggressive print and digital marketing campaigns
- Coordinated multiple high-profile events, ensuring flawless execution
- Improved financial accuracy and budget management through QuickBooks integration
- Enhanced payroll accuracy and compliance using ADP Payroll
- Developed employee engagement initiatives, leading to a more motivated and productive workforce
Timeline
General Manager
True West Brewing Company
07.2020 - Current
Head Server
True West Brewing Company
09.2017 - 07.2020
Scheduling Coordinator
Decoteau Orthodontics
07.2016 - 07.2017
Scheduling Coordinator
Kindred Smiles Pediatric Dentistry
07.2016 - 07.2017
Pre-Visit Associate
Emerson Hospital
08.2014 - 07.2016
Medical Secretary
Groton Medical Associates
07.2013 - 08.2014
Bachelor's Degree - Business Administration
Franklin Pierce University
High School - General Studies
Nashoba Regional High School
Bachelor of Administration - Business Administration And Marketing
Fitchburg State University
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