Julia Two Lance
Martin,SD
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier Team Lead
Dakotamart
Martin , SD
03.2024 - Current
- Performed daily opening and closing procedures for the register area.
- Monitored cashier performance, providing feedback as needed.
- Assisted cashiers with resolving customer complaints and inquiries.
- Analyzed sales data reports to identify trends in customer buying habits.
- Developed strong working relationships with team members to foster collaboration.
- Conducted inventory audits to ensure the accuracy of product levels in the register area.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Guided cashiers on how to ring up customers' purchases accurately.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Trained new cashiers on the proper use of registers and store policies.
- Answered customer questions and provided store information.
- Assisted with training new cashiers and customer service team members to increase the speed of onboarding..
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Processed payments promptly for customers to exceed productivity standards.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Verified customer age requirement for alcohol or tobacco purchases.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Oversaw cashiers' work to identify strengths and weaknesses in customer service, payment processing, or merchandising plans.
- Directed trash removal and sanitation procedures to keep aisles and register areas organized.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Welcomed customers, offering assistance in finding store items.
- Maintained work area and kept cash drawer organized.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Scanned items and checked pricing on cash register for accuracy.
- Answered customers' questions and provided information on store procedures or policies.
- Checked personal identifications during alcohol and tobacco sales.
- Adhered to social distancing protocols and wore mask or face shield.
- Offered customers carry-out service at the completion of a transaction.
- Processed efficient and accurate cash, check, debit, and credit card payments using the Point-of-Sale system.
- Built and maintained productive relationships with employees.
- Answered phone calls to assist customers with questions and orders.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Kept check-out areas clean, organized, and well-stocked to maintain an attractive store.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans, and organizing candy racks.
Research Assistant
Missouri Breaks Industries Research
Pine Ridge, SD
04.2023 - 08.2024
- Gathered data from various sources, including online databases, libraries, and expert interviews.
- Participated in team meetings to discuss progress on ongoing projects or brainstorm ideas for future endeavors.
- Presented findings at professional conferences or seminars as required by faculty supervisors.
- Created detailed summaries of existing studies for use in further investigations.
- Collaborated with other researchers in developing study designs, methods, and tools for data collection.
- Assisted in the design and implementation of experimental protocols.
- Verified accuracy of data by conducting quality assurance checks on collected materials.
- Maintained a database of all research activities conducted during the course of each project.
- Utilized knowledge of scientific principles and techniques to troubleshoot problems encountered during the course of research.
- Contributed ideas and suggestions regarding potential new areas of inquiry based on current trends in the field.
- Prepared comprehensive reports summarizing research findings.
- Managed multiple research projects simultaneously, while ensuring accurate record-keeping.
- Supplied quality control data for regulatory submissions to support corrective actions.
- Employed scientific methods to promote the quality of collected samples and stored specimens.
- Cleaned and prepared lab equipment for solutions, specimens, and samples.
- Set up, calibrated, and maintained laboratory and field research equipment.
- Prepared reports, presentations, and articles using Microsoft Word and PowerPoint.
- Kept lab space and equipment clean to prevent contamination with hazardous substances.
- Oversaw lab equipment stock and placed orders to expand inventory.
- Performed routine checks on sensitive lab equipment to achieve consistent and high-performing functionality.
- Reviewed experimental data to catch potential lab errors and correct mistakes.
- Compiled field observations and converted them into data to prepare for experiments and tests.
- Interpreted test results and determined the need for retesting.
- Developed exemplary rapport with personnel and stakeholders by demonstrating compassion and scientific expertise.
- Supervised supplies in inventory and notified the supervisor of low stock levels.
Education
Some College (No Degree) - Social Work
Oglala Lakota College
Kyle, SDSkills
- Adaptability and Dependability
- New Hire Training
- Cash Drawer Reconciliation
- Store Opening and Closing
- POS System Operation
- Positive Attitude
- Team Leadership
- Flexible Schedule
- Customer Service
- Shift Scheduling
- Transaction Approvals
- Cash Handling
- Retail Merchandising
- Safety rules
- Team Management
- Cash Register Operation
- Workflow Coordination
- Merchandise Stocking
Affiliations
- Compassionate
- Flexible work ethics
- Communication skills
- Inspiring
- Honest
Languages
English
Native/ Bilingual
Certification
- Social Work Program
References
References available upon request.
Timeline
Cashier Team Lead
Dakotamart
03.2024 - Current
Research Assistant
Missouri Breaks Industries Research
04.2023 - 08.2024
Some College (No Degree) - Social Work
Oglala Lakota College
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