Julia Valdez
Irving,TX
Summary
Proven performer with extensive experience at Kuehne + Nagel, adept in critical thinking and problem-solving abilities. Demonstrates exceptional active listening and Microsoft Excel skills, consistently exceeding project goals. Recognized for enhancing operational efficiency and fostering strong coworker relationships, showcasing reliability and a results-driven approach. Always looking for ways to improve productivity and interpersonal relationships at work for a harmonious environment.
Overview
7
7
years of professional experience
Work History
CSR - CL Specialist - Clerical
Kuehne + Nagel
10.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong coworker relationships through consistent communication.
- Interpreted coworkers needs and introduced processes to fit specific requirements.
- Oversaw daily operations of a busy floor environment, making sure tasks were completed efficiently and accurately.
- Collaborated with other departments to achieve project goals on time.
- Earned recognition as a top performer consistently exceeding expectations in my daily duties.
- Assisted with staff training to enforce quality and safety guidelines.
- Demonstrated empathy and active listening skills, resulting in happier work environment between colleagues.
- Developed strong relationships with coworkers by understanding their needs and preferences, fostering loyalty and respect.
- Offered advice and assistance to colleagues and paying attention to special needs or wants then communicating it to team leads or supervisor.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Collaborated with management to develop strategies for enhancing overall workplace environment.
- Developed community reputation through commitment to colleague relationships.
- Identified opportunities for process improvements, leading to increased efficiency.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Actively listened to colleagues, handled concerns quickly and escalated major issues to team leads/supervisor.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Warehouse Associate
Kuehne + Nagel
04.2021 - 10.2022
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as stocking merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Displayed adaptability by taking on various roles within the warehouse as needed, including picking, stocking and returns processing duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assisted in reducing product damage by properly handling materials.
- Operated pallet jacks safely while moving products throughout the facility.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Efficiently handled returned items according to company policies, ensuring proper documentation, inspection, restocking or disposal as needed.
- Performed general housekeeping and cleaning tasks.
Order Picker
Craft HTV
01.2021 - 04.2021
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
Cashier
Saveland Foods
06.2019 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases and locate items.
- Restocked and organized merchandise in front lanes.
- Assisted customers with refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Assembly Line Worker
Precise Connections
03.2019 - 06.2019
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Followed protocols to enhance protection and maintain safe work environment.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Assisted quality assurance by inspecting items and removing defective parts.
- Completed durable assemblies and subassemblies with hand and power tools.
Care Provider
Amanecer Primary Home Care
06.2017 - 12.2018
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Ran errands for patients, did shopping, and picked up other necessities.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Kept individuals safe by removing hazards and correcting problems.
- Assisted patients with self-administered medications.
Sandwich Artist
SUBWAY®Restaurants
02.2017 - 06.2017
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Monitored inventory and requisitioned low-stock items.
Education
High School Diploma -
Weslaco East High School
Weslaco, TX05.2015
Skills
- Great at Multitasking
- Honest
- Punctual
- Friendly
- Bilingual
- Active Listening
- Critical Thinking
- Problem-solving abilities
- Microsoft Outlook
- Computer Proficiency
- Documentation
- Data Entry
- Office equipment proficiency
- Team Development
- Staff Training
- Microsoft Excel
- Quality Control
- Prioritization
- Record keeping strengths
- Data Collection
- Research
- Responsible
- Reliable
- Trustworthy
- Compassionate
- Always on Task
- Hardworking
- Respectful
- Warehousing functions
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
CSR - CL Specialist - Clerical
Kuehne + Nagel
10.2022 - Current
Warehouse Associate
Kuehne + Nagel
04.2021 - 10.2022
Order Picker
Craft HTV
01.2021 - 04.2021
Cashier
Saveland Foods
06.2019 - 12.2020
Assembly Line Worker
Precise Connections
03.2019 - 06.2019
Care Provider
Amanecer Primary Home Care
06.2017 - 12.2018
Sandwich Artist
SUBWAY®Restaurants
02.2017 - 06.2017
High School Diploma -
Weslaco East High School