Julia Valentine
Torrington
Summary
Compassionate CNA with extensive experience at Keystone Place, skilled in vital signs monitoring and effective time management. Proven ability to enhance patient comfort and independence through empathetic communication and personalized care plans. Committed to maintaining confidentiality and adhering to HIPAA standards while delivering exceptional support to individuals facing health challenges.
Overview
7
7
years of professional experience
Work History
Direct Support Professional
Community Systems Inc
02.2022 - 12.2025
- Provided individualized support to clients, promoting independence and enhancing quality of life.
- Developed and implemented personalized care plans, ensuring alignment with client needs and preferences.
- Coordinated activities and social engagements, fostering community participation among clients.
- Monitored client progress, documenting changes in behavior or needs for timely intervention.
- Collaborated with healthcare professionals to address client health issues and implement treatment plans.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
CNA
Keystone Place
01.2020 - 01.2022
- Provided compassionate patient care, assisting with daily living activities and personal hygiene.
- Monitored vital signs, documenting changes and reporting to nursing staff promptly.
- Supported rehabilitation efforts by facilitating exercises and mobility for patients.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Enhanced patient comfort through emotional support and active listening techniques.
- Assisted patients with daily living activities, promoting independence and dignity.
Front Desk Receptionist
Keystone
01.2020 - 01.2022
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated communication between departments, facilitating seamless information flow and enhancing service delivery.
- Handled multi-line phone systems, providing timely assistance to inquiries while maintaining professionalism under pressure.
- Maintained accurate records of visitor logs and appointments, ensuring compliance with company protocols.
- Addressed guest concerns promptly, fostering positive relationships and contributing to overall customer retention efforts.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Sales Associate
HomeGoods
07.2018 - 04.2020
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Processed transactions accurately, maintaining cash register integrity and minimizing discrepancies.
- Assisted in inventory management, ensuring optimal stock levels and product availability.
- Collaborated with team members to execute promotional displays, driving increased sales awareness.
- Implemented efficient checkout procedures, reducing wait times and improving overall customer experience.
- Prepared merchandise for sales floor by pricing or tagging.
CNA
River Ridge
12.2018 - 01.2020
- Ensured cleanliness and safety of patient environments, adhering to infection control protocols.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Education
High School Diploma -
Greater Hartford Academy of The Arts
Hartford, CT06-2017
Skills
- Effective time management
- Direct patient support
- Vital signs monitoring
- Compassion and empathy
- HIPAA compliance
- Dressing assistance
- Maintaining confidentiality
- Compassionate communication
Timeline
Direct Support Professional
Community Systems Inc
02.2022 - 12.2025
CNA
Keystone Place
01.2020 - 01.2022
Front Desk Receptionist
Keystone
01.2020 - 01.2022
CNA
River Ridge
12.2018 - 01.2020
Sales Associate
HomeGoods
07.2018 - 04.2020
High School Diploma -
Greater Hartford Academy of The Arts