Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Julia Vallejo

Centralia,WA

Summary

Regional Operations Manager at Lone Peak Dental Group with a proven track record in budget management and performance analysis. Expert in process optimization and strategic planning, driving operational efficiency and team collaboration. Successfully implemented initiatives that enhanced productivity and reduced costs, fostering a culture of continuous improvement.

Overview

21
21
years of professional experience

Work History

Regional Operations Manager

Lone Peak Dental Group
Centralia, WA
07.2024 - Current
  • Established budgets, monitored expenses, and tracked investments in the region's operations team.
  • Monitored performance metrics of regional operations teams, identified areas for improvement, and developed strategies to maximize productivity.
  • Coordinated with other regional managers to ensure consistency in processes across multiple locations.
  • Implementing policies and procedures to improve operational efficiency.
  • Organized events, such as workshops, aimed at improving operational practices in the region.
  • Evaluated proposed expenditures in context with budgetary constraints to deliver cost-effective operational results.
  • Collaborated with corporate leadership on strategic initiatives that would increase efficiency throughout the organization.

Dental/Orthodontic Assistant, Operational Manager

Kids Dental and Family Orthodontics
Centralia, WA
01.2015 - Current
  • Maintained sterilization of instruments according to OSHA standards.
  • Performed chairside duties including preparation of trays and passing instruments to the doctor during procedures.
  • Cleaned and maintained equipment after each use in accordance with safety protocols.
  • Participated in continuing education courses related to orthodontics whenever possible.
  • Communicated with other medical professionals regarding patient care needs.
  • Scheduled appointments for patients based on availability of doctors' time slots.
  • Greeted patients upon arrival in a friendly manner and ensured comfort throughout their visit.
  • Instructed patients on how to properly use orthodontic appliances such as headgear or elastics.
  • Ordered supplies for the office as needed.
  • Assisted with laboratory procedures such as pouring models, trimming appliances, fabricating retainers.
  • Provided patient education regarding oral hygiene and post-treatment care instructions.
  • Conducted financial counseling sessions for new and existing patients.
  • Collaborated with payers such as Medicare and Medicaid or private insurers regarding coverage criteria.
  • Facilitated smooth transitions from one level of care to another when needed by patients.
  • Provided guidance to patients about their financial responsibility for services rendered.
  • Resolved any issues related to payment discrepancies or denials in a timely manner.
  • Coordinated the delivery of care between various departments within the facility.
  • Assisted dentist in helping patients determine optimal treatment options.
  • Conducted financial consultations with patient and set up payment plans.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Built strong operational teams to meet process and production demands.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Measured and reviewed performance via KPIs and metrics.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Enforced federal, state, local and company rules for safety and operations.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Managed scheduling, training and inventory control.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Delegated work to staff, setting priorities and goals.
  • Formed and sustained strategic relationships with patients.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Dental Assistant

Pope's Kids Place Dental
Centralia, WA
03.2009 - 12.2014
  • Sterilized instruments according to established guidelines and protocols.
  • Instructed patients about postoperative instructions prescribed by their dentist.
  • Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
  • Took film X-rays of teeth using radiographic equipment.
  • Educated patients on proper oral hygiene techniques and habits.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Helped maintain inventory levels of all dental supplies used in day-to-day operations.
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Maintained a neat, clean and organized environment throughout the office.
  • Conducted routine maintenance of equipment used in dentistry operations.
  • Ordered supplies necessary for daily operations of the practice.
  • Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
  • Laid out dental instruments and equipment before procedures.
  • Sanitized equipment cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.

Nursing Home Health Aide

Cooks Hill Manor
Centralia, WA
01.2008 - 01.2009
  • Maintained a safe and clean environment for the residents of the nursing home.
  • Encouraged residents to participate in recreational activities within their physical limitations.
  • Provided emotional support to family members during difficult times.
  • Recorded patient information such as weight, food intake, fluid output and other observations accurately in medical chart.
  • Promptly reported all incidents involving resident injury or illness per policy guidelines.
  • Followed established protocols for reporting any suspicious activity or abuse cases observed among residents.
  • Responded promptly to calls for assistance from patients or staff members.
  • Participated in team meetings related to resident care plans as required by state regulations.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Answered patient call signals and signal lights to determine patients' needs.

Optometric Technician

Independent Doctor of Optometry
Torrance, CA
01.2004 - 02.2006
  • Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
  • Performed preliminary eye exams, including visual acuity tests and color vision tests.
  • Prepared invoices for services rendered and collected payments from patients.
  • Contacted insurance companies to verify coverage information prior to treatment.
  • Provided exceptional customer service by addressing patient concerns promptly and professionally.
  • Filed paperwork in accordance with HIPAA regulations and office protocols.
  • Educated patients about the importance of regular eye exams and preventive care measures.
  • Greeted customers upon arrival in a professional manner while providing excellent customer service.
  • Checked patient records for accuracy and updated them when necessary.
  • Answered phone calls from customers inquiring about services offered by the practice.
  • Assisted optometrists with patient eye exams, ensuring accurate diagnosis and optimal patient care.
  • Conducted comprehensive pre-test procedures, including visual acuity, color vision, pressure tests, and auto-refraction.

Education

MA - Medical Assistant

El Camino College
Torrance, CA
06-2002

High School Diploma -

Narbone High School
Torrance
06-1999

Skills

  • Budget management
  • Performance analysis
  • Operational efficiency
  • Process optimization
  • Strategic planning
  • Team collaboration

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Regional Operations Manager

Lone Peak Dental Group
07.2024 - Current

Dental/Orthodontic Assistant, Operational Manager

Kids Dental and Family Orthodontics
01.2015 - Current

Dental Assistant

Pope's Kids Place Dental
03.2009 - 12.2014

Nursing Home Health Aide

Cooks Hill Manor
01.2008 - 01.2009

Optometric Technician

Independent Doctor of Optometry
01.2004 - 02.2006

MA - Medical Assistant

El Camino College

High School Diploma -

Narbone High School

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