Julia Van Dinter
Brookfield,WI
Summary
Enthusiastic, outgoing and professional Customer Service Specialist proficient at building positive relationships with new and existing customers by offering superior customer service. Detail-oriented professional with superb people skills. Engaging and helpful in customer service roles. Dependable and driven with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs. Friendly, punctual and fun loving team player.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server/Bartender
MOXIE Food + Drink
05.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server/Bartender
Saint Kate - The Arts Hotel
10.2021 - 05.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Lead Bartender
Summer House Grill & Bar
06.2020 - 07.2022
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Decreased waste by creating and following strict recipes and measurements for drinks.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Treatment Coordinator
Orthodontic Specialists Of Madison
12.2019 - 05.2020
- Conducted interviews with patients to discuss health history, objectives and concerns.
- Laid out potential payment plans for patients.
- Explained treatment choices to patients and helped determine best options.
- Performed administrative duties, including appointment setting and follow up calls.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Took x-rays and photographs of patients' teeth and mouth.
Spa Coordinator
Spa Serenity
03.2019 - 12.2019
- Answered questions about spa, treatments offered and spa’s amenities
- Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions
- Followed through with client requests to resolve problems
- Served as primary point of contact for members and guests for information on spa products and services
- Entered client information into databases quickly and with minimal errors
- Greeted spa guests in warmly to create positive first impression of spa
Bartender Server
Vintage Brewing Co
Aug 2018 - 03.2019
- Maintained a clean and organized bar area, including bar tables and chairs
- Maintained accuracy and efficiency when processing sales transactions
- Ensured superior service and efficiency at all times
- Anticipated guest needs and provided proactive service
- Assisted with bartending duties during high-volume shifts
- Explained menu options in detail so that customers could make educated decisions on food items
- Delivered quality service by providing a warm and welcoming environment
- Offered enthusiastic and personable service to all customers
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Yoga Instructor/Studio Owner
Pax Yoga Studio
01.2009 - 06.2018
- Led up to 10 classes per week
- Maintained positive relationships with class members through personalized and knowledgeable service
- Kept studio area safe, organized and comfortable for students
- Explained different Yoga styles and poses to students
- Managed customer transactions, prepared daily deposits, updated files, processed registrations and maintained public records
- Explained exercise modifications and contraindicated movements to participants with a history of injury
- Worked with clients to improve their overall endurance, strength, flexibility and balance
Guest Services Associate
Sundara Inn And Spa
05.2011 - 03.2014
- Checked guests in an out of the hotel, made reservations and processed payments
- Pleasantly engaged guests as they entered the facility and offered to provide them with assistance
- Explained the hotel’s policies and procedures to guests when they checked in
- Booked appointments, accepted payments and answered guest questions
- Provided the best possible first impressions as a professional and for the business
- Collected deposits, fees and payments
- Performed concierge services for guests as needed
Education
Communication Disorders
University of Wisconsin - Eau Claire
Eau Claire, WISkills
- Professional demeanor
- Highly dependable
- Organized
- Multi-tasking strength
- Exceptional customer service
- Work well with people
- Adapt to diverse groups
- Detail-oriented
Certification
Certified Yoga Teacher
Timeline
Server/Bartender
MOXIE Food + Drink
05.2023 - Current
Server/Bartender
Saint Kate - The Arts Hotel
10.2021 - 05.2023
Lead Bartender
Summer House Grill & Bar
06.2020 - 07.2022
Treatment Coordinator
Orthodontic Specialists Of Madison
12.2019 - 05.2020
Spa Coordinator
Spa Serenity
03.2019 - 12.2019
Guest Services Associate
Sundara Inn And Spa
05.2011 - 03.2014
Yoga Instructor/Studio Owner
Pax Yoga Studio
01.2009 - 06.2018
Bartender Server
Vintage Brewing Co
Aug 2018 - 03.2019
Communication Disorders
University of Wisconsin - Eau Claire