Julia Velasquez
San Antonio,TX
Summary
Versatile healthcare professional and U.S. Air Force Staff Sergeant with five years of experience in dental laboratory procedures, medical support, and administrative management. Demonstrated success in supervising and developing staff, coordinating healthcare programs, and providing patient-focused care. Experienced in infection control, safety compliance, and executive-level administrative support. Actively pursuing an Associate’s in Health Administration and preparing for Dental Hygiene school to expand expertise and contribute to improving patient care and organizational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dental Laboratory Technician
United States Air Force
10.2020 - Current
- Completed detailed models of patients' mouths to create accurate devices.
- Adhered to specifications to craft well-fitting appliances.
- Assisted functionality of completed models with help of apparatus mimicking human bite and adjusted devices to enhance performance.
- Verified appliance conformance with specifications and accuracy of occlusion using micrometers, articulators, and other tools.
- Supervised and coached junior team members, providing training, career development guidance, and support for overall performance and workplace well-being.
- Provided executive-level administrative support, including managing complex calendars, preparing correspondence, and coordinating organizational activities.
- Planned and supported employee engagement initiatives and professional development programs that improved team culture, collaboration, and workplace morale.
Administrative Clerk
Bexar County
07.2018 - 10.2020
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
IT Technician
Rackspace
01.2017 - 07.2018
- Maintained office PCs, networks and mobile devices.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
High School Diploma -
John Jay Science And Engineering Academy
2015Associate of Applied Science - Dental Laboratory Technology
Community College of The Air Force
Montgomery, AL06-2022
Associate of Science - Health Administration / Dental Hygiene
Palo Alto College
San Antonio, TX06-2027
Skills
- Dental laboratory techniques (digital dentistry, analog/digital appliance techniques, equipment maintenance)
- Patient care & healthcare support
- First-aid & emergency response
- Infection control procedures
- Personnel management
- Customer service
- Administrative support
- Friendly, positive attitude
- Flexible and adaptable
- Fast learner
Certification
- Certified Dental Technician (CDT) – Crown & Bridge
- Basic Life Support (BLS) – American Heart Association, Valid through May 2027
- CPR & AED Training – American Red Cross, Valid through May 2027
Timeline
Dental Laboratory Technician
United States Air Force
10.2020 - Current
Administrative Clerk
Bexar County
07.2018 - 10.2020
IT Technician
Rackspace
01.2017 - 07.2018
High School Diploma -
John Jay Science And Engineering Academy
Associate of Applied Science - Dental Laboratory Technology
Community College of The Air Force
Associate of Science - Health Administration / Dental Hygiene
Palo Alto College
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