Overview
Work History
Education
Skills
Timeline
Generic

Julia Vogel

Fort Collins,CO

Overview

13
13
years of professional experience

Work History

Lead - Fulfillment Department

Macy's
06.2019 - 06.2020
  • Enhanced customer satisfaction with timely order processing and shipping, ensuring accurate product delivery.
  • Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
  • Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
  • Coordinated with team members for efficient inventory management, maintaining optimal stock levels and reducing backorders.

* Worked on daily percentage based productivity that was consistently met or exceeded.

Bartender/Server

Dog And Pony
03.2019 - 06.2019
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

Bartender

Sheabeen's Irish Pub
03.2017 - 03.2019
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Explained daily specials and beverage promotions to exceed daily sales goals
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
  • Participated in promotional events, representing the establishment positively while showcasing signature cocktails.

Lead Server`

Applebee's Grill + Bar
08.2012 - 05.2017
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Conducted meetings with management to discus operational issues and develop ways to improve services.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Answered customers' questions, recommended items, and recorded order information.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Enhanced customer experience by providing attentive and personalized service during their dining visit.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Worked a small kitchen while bartending. Made appetizers and sandwiches while tending a busy bar and seating area.

Server/Bartender

Noonans Tavern
03.2011 - 03.2012
  • Checked guests' identification before serving alcoholic beverages.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Served and waited on golf patrons.
  • Brought in my regular customers to increase sales.

Server/Bartender

Old Chicago
05.2007 - 09.2010
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Checked guests' identification before serving alcoholic beverages.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Inspected dishes and utensils for cleanliness.

Education

NCMA License - Medical Assisting

Concorde Career College - Aurora
Aurora, CO
08.2021

Cosmetology License - Cosmetology

Brevard Community College
Cocoa Fl
05.2004

High School Diploma -

Satellite High School
Satellite Beach, Fl``
05.2002

Skills

  • Equipment Operation
  • Team Leadership
  • Records Updating
  • Equipment Maintenance
  • Work Area Maintenance
  • Merchandise Inspections
  • Issue Resolution
  • Order execution
  • Order picking skills
  • Stock organization
  • Quality Control
  • Shipment Inspection
  • Interdepartmental communication
  • Inventory Maintenance
  • Customer Relationships
  • Organization and Categorization
  • Performance Improvement
  • Product Labeling
  • Sorting and Organizing
  • Order Accuracy
  • Inventory Management and Planning
  • Order Picking
  • Product Organization
  • Teamwork and Collaboration
  • Physical Stamina
  • Mentoring and training
  • Staff Scheduling
  • Product identification
  • Motivated Team Player
  • Stock Rotation
  • Stockroom Maintenance
  • Material Handling
  • Cleaning procedures
  • Cash Register Operations
  • Inventory Management
  • Inspection skills
  • Correct labeling
  • Stocking
  • Staff Training
  • Product Signage and Labeling
  • Shipment loading
  • Shipping procedures understanding
  • Packing and shipping
  • Order Fulfillment
  • Hazardous Material Disposal
  • Picking and Packing
  • Equipment monitoring
  • Inventory Monitoring
  • Work Prioritization
  • Recordkeeping strengths
  • RFID Tracking
  • Shipping procedures
  • Detail Oriented
  • Warehouse Safety
  • Attention to Detail
  • Loading and unloading
  • Excellent Communication
  • Invoice Verification

Timeline

Lead - Fulfillment Department

Macy's
06.2019 - 06.2020

Bartender/Server

Dog And Pony
03.2019 - 06.2019

Bartender

Sheabeen's Irish Pub
03.2017 - 03.2019

Lead Server`

Applebee's Grill + Bar
08.2012 - 05.2017

Server/Bartender

Noonans Tavern
03.2011 - 03.2012

Server/Bartender

Old Chicago
05.2007 - 09.2010

NCMA License - Medical Assisting

Concorde Career College - Aurora

Cosmetology License - Cosmetology

Brevard Community College

High School Diploma -

Satellite High School
Julia Vogel