Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Julia Waclawski

Reading,MA

Summary

Results-driven and strong leader who is professional and determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

22
22
years of professional experience

Work History

STORE MANAGER

LOVESTRUCK
12.2023 - Current
  • Set up store for first opening and managed day to day running of store
  • Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
  • Forecasted for upcoming seasons and managed buying for new season with owner
  • Ran events such as Birthday parties, make up masterclasses, town events such as shop the block, babysitting training
  • Worked with IT systems such as Apple, Microsoft office, Shopify, and Lightspeed
  • Managed inventory, cash control, stock take and store opening and closing procedures.
  • Promoted store on social media outlets and networked with local businesses in Reading and surrounding towns
  • Scouted locations for possible pop ups
  • Dressed tween's for events such as weddings and assisted in dressing children of all ages as required at sister store
  • Also, worked with tween's with dressing for communion as required
  • Mentored new staff through assisting in learning of in store systems as well as IT needs.

Podiatrist

NHS Scotland
12.2007 - 07.2022
  • HCPC registered - registration no:- CH27399
  • Biomechanics specialist (MSK) 2014-2022
  • Practice Educator in Podiatry at Glasgow Caledonian University. Trained and mentored students in first and second year. 2015-17
  • Practice development role 2018-2022
  • Run several clinics and managed caseloads within clinic and on domiciliary while working independently and as part of team as well as with other Allied Health Professions and built good relationships with staff
  • Built experience and have managed this through use of Personal Development Plan and eKSF
  • Mentor new members of staff to build confidence and experience within their role
  • Provide nail surgery and post-surgical care as required
  • Treated and managed variety of conditions such as; Diabetes, Multiple sclerosis, Rheumatoid Arthritis, Motor Neuron Disease etc.

ALDO Shoes Assistant Store Manager

Aldo Shoes
02.2007 - 12.2007
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Urban Outfitters Floor Manager

Urban Outfitters, Inc.
06.2006 - 02.2007
  • Worked over all departments in biggest store in Europe to ensure smooth running of operations on shop floor.
  • Managed store inventory and stock levels to maintain availability of products.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts with visual merchandising team to maximize customer satisfaction and sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • worked closely with regular and high end customers to assess needs and sharing product knowledge to ensure high levels of customer care.
  • Performed closing procedures daily by balancing cash drawers and reconciling credit card transactions.
  • Streamlined inventory management with accurate tracking and timely replenishment of stock.

LK Bennett Part Time and Laterally Full Time Sales Associate and Personal Shopper

LK Bennett
07.2004 - 06.2006
  • Worked with customers to provide high quality customer care through personal shopping and assisting with dressing for events such as weddings, Royal Ascot and Royal Garden Party.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Worked on commission based sales
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Boots Pharmacy Healthcare Assistant

Boots Pharmacy
01.2004 - 07.2004
  • Assisted customers with all types of healthcare needs.
  • Maintained clean working environment through managing stock levels and facing up throughout day.
  • Worked in accordance with in store policies as well as NHS Scotland policies to manage maximum safe doses and quantities.
  • Effectively assisted patients in smoking cessation
  • Assisted Pharmacist in managing dispensing of drugs.

Urban Outfitters Part Time Sales Assistant

Urban Outfitters, Inc.
01.2002 - 01.2004
  • Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all.
  • Worked in all departments as required on shop floor, at register and in fitting rooms.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Ensured training was up to date with brands and products to maximise ability to effectively advice customers on sizing and fit.

Education

No Degree - Public Health PG Cert

Glasgow Caledonian University
Glasgow, UK

Bachelor of Science - Podiatry

Glasgow Caledonian University
Glasgow, UK
09.2006

NC DESIGN in art -

Anniesland College Glasgow
Glasgow, UK
12.2002

Skills

  • Customer Service Management
  • Training and mentoring
  • Team leadership and coaching
  • Store Merchandising
  • Retail Inventory Management
  • Recruitment and hiring

References

  • Amy Collins, Good hearts and LoveStruck, Reading, Ma. 7812484739
  • Chris Bancroft, Springburn Health Centre, Chris.Bancroft@ggc.scot.nhs.uk

Timeline

STORE MANAGER

LOVESTRUCK
12.2023 - Current

Podiatrist

NHS Scotland
12.2007 - 07.2022

ALDO Shoes Assistant Store Manager

Aldo Shoes
02.2007 - 12.2007

Urban Outfitters Floor Manager

Urban Outfitters, Inc.
06.2006 - 02.2007

LK Bennett Part Time and Laterally Full Time Sales Associate and Personal Shopper

LK Bennett
07.2004 - 06.2006

Boots Pharmacy Healthcare Assistant

Boots Pharmacy
01.2004 - 07.2004

Urban Outfitters Part Time Sales Assistant

Urban Outfitters, Inc.
01.2002 - 01.2004

No Degree - Public Health PG Cert

Glasgow Caledonian University

Bachelor of Science - Podiatry

Glasgow Caledonian University

NC DESIGN in art -

Anniesland College Glasgow

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Julia Waclawski