Julia Walsh
Boston,MA
Summary
Strategic, creative and collaborative leader who has built multiple highly successful UX Design & Research and Agile Product teams from the ground up. Champion for the inherent value of diversity and inclusion in creating better experiences for all - recognized by executives but most importantly team members for creating a "best team I've ever worked on" culture.
Overview
22
22
years of professional experience
Work History
Senior Manager - UX Research & Design
ANALOG DEVICES
2022.12 - 2024.04
- Primary responsibility for overseeing $30M vendor investment to transform Analog.com company website (400K pages) and eCommerce digital experience.
- Recruited, interviewed and hired employees to build internal UX Research & Design team in US, Ireland and Romania - vetted all Product Management hires.
- Designed and implemented Agile team structure to optimize resource allocation and improve efficiency - this model was subsequently used by other technology teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
- Developed strategic plans for business growth to increase revenue and market share.
Director - Digital Technology and Experience
MODERNA
2021.09 - 2022.02
- As Product Manager, led vendor selection process for personalized employee intranet experience for company experiencing rapid growth with critical capabilities gaps.
- Strongly advocated for $500K spend on SAAS product instead of the planned $10M investment in a fully customized site based on digital maturity - saving of $9.5M.
- Created overall user research strategy including survey/analysis, stakeholder/employee interviews and day in the life study to identify pain points and refine proto-personas.
- Kicked off search & evaluation for AI/Bot provider to complement web/mobile implementation.
Center of Excellence/Chapter Area Lead - Digital
FIDELITY INVESTMENTS
2019.09 - 2021.08
- Led team of 20-30 UX researchers/designers to deliver actionable insights for custom design of web/mobile applications and configuration of SAAS solutions
Vice President - User Experience
FIDELITY INVESTMENTS
2010.07 - 2019.08
- Built full-capability user experience team to deliver improved holistic technology experience to 50K+ associates
Creative Director - Fidelity.com
FIDELITY INVESTMENTS
2006.11 - 2010.07
- Led content strategy and design team with focus on simplifying customer experience across key areas such as account opening (increased IRA completion rate by 15%), retirement and guidance, and planning tools
Creative Director
Mercer HR Services
2004.10 - 2006.11
- Led creation of branding and multi-channel communications to support launch of three new companies (Mercer HR Services, Retirement Solutions, and Global Investments)
Vice President - Marketing & Communications
PUTNAM INVESTMENTS
2002.04 - 2004.09
- Provided creative direction and content strategy for all sales, marketing and employee education campaigns supporting the 401(k) and Taft Hartley union plans
Education
BA - Philosophy
San Diego State University
San Diego, CASkills
- Agile leadership
- Cross-functional collaboration
- Comprehensive research planning
- Digital transformation
- Change management
- Organizational design
- Presentation and facilitation
- Interpreting ambiguity
- Quantitative/qualitative analysis
- Scoping and prioritization
- Pragmatic decision making
Locations
- Boston, MA
- Phoenix, AZ
Timeline
Senior Manager - UX Research & Design
ANALOG DEVICES
2022.12 - 2024.04
Director - Digital Technology and Experience
MODERNA
2021.09 - 2022.02
Center of Excellence/Chapter Area Lead - Digital
FIDELITY INVESTMENTS
2019.09 - 2021.08
Vice President - User Experience
FIDELITY INVESTMENTS
2010.07 - 2019.08
Creative Director - Fidelity.com
FIDELITY INVESTMENTS
2006.11 - 2010.07
Creative Director
Mercer HR Services
2004.10 - 2006.11
Vice President - Marketing & Communications
PUTNAM INVESTMENTS
2002.04 - 2004.09
BA - Philosophy
San Diego State University
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