Julia Weber
Norman,OK
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Custodian
Alliance Maintenance
03.2025 - Current
- Operated cleaning equipment to maintain cleanliness.
- Learned and adhered to safety protocols.
- Conducted routine inspections to identify maintenance needs and report issues promptly.
- Adapted quickly to new cleaning techniques and equipment usage.
- Maintained organized storage of cleaning tools and supplies.
Utility Clerk
City Of Noble
01.2022 - 11.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Handled customer inquiries and resolved issues promptly, enhancing satisfaction.
- Coordinated daily cash reconciliations to ensure accuracy in financial reporting.
- Addressed and resolved customer complaints and answered subsequent customer service questions.
Customer Service Representative
Robert Half- DHSlive
03.2021 - 01.2022
- Utilized CRM software to track interactions and maintain accurate customer records.
- Resolved customer inquiries efficiently through phone, email, and chat support.
- Documented customer interactions in CRM system to ensure comprehensive tracking and follow-up.
- Escalated complex issues to appropriate departments while maintaining communication with customers throughout resolution.
Habilitation Training Specialist
ABLE Community Based Services
01.2019 - 03.2020
- Developed individualized habilitation plans tailored to clients' needs and goals.
- Implemented therapeutic activities to enhance clients' daily living skills and social interactions.
- Collaborated with multidisciplinary teams to assess client progress and adjust training strategies.
- Monitored client behavior, documenting observations to inform treatment adjustments and interventions.
- Trained new staff on best practices in habilitation techniques and client engagement strategies.
- Maintained current knowledge of industry best practices through continuous professional development opportunities such as workshops or online courses.
Education
High School Diploma -
Washita Heights Public School
Corn, OKAssociate of Applied Science -
Oklahoma City Community College
Oklahoma City, OKSkills
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
- Time management
Timeline
Custodian
Alliance Maintenance
03.2025 - Current
Utility Clerk
City Of Noble
01.2022 - 11.2022
Customer Service Representative
Robert Half- DHSlive
03.2021 - 01.2022
Habilitation Training Specialist
ABLE Community Based Services
01.2019 - 03.2020
High School Diploma -
Washita Heights Public School
Associate of Applied Science -
Oklahoma City Community College
Similar Profiles
Craig NewsomCraig Newsom
Night Supervisor at Alliance MaintenanceNight Supervisor at Alliance Maintenance
Edwin ReidEdwin Reid
Maintenance Assistant at Alliance MaintenanceMaintenance Assistant at Alliance Maintenance
Edwin ReidEdwin Reid
Maintenance Assistant at Alliance MaintenanceMaintenance Assistant at Alliance Maintenance
Cade DeWittCade DeWitt
Server Shift Leader at Redrock Canyon GrillServer Shift Leader at Redrock Canyon Grill
Colin EvansColin Evans
Handyman at Self employedHandyman at Self employed