Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julia Webster

Colton,NY

Summary

Dynamic leader with a proven track record at PACES/The College Store, enhancing customer satisfaction and streamlining operations. Excelled in team leadership and problem-solving, achieving significant improvements in efficiency and service quality. Skilled in customer relations and workplace safety compliance, consistently exceeding performance goals.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

21
21
years of professional experience

Work History

Assistant Manager / Course Materials Manager

PACES/The College Store
07.2022 - Current
  • Worked with staff to assign course materials to each course
  • Released student aide vouchers and billed accordingly
  • Coordinated distribution of required textbooks and other learning tools to students at the beginning of each semester, streamlining the process while minimizing errors or delays.
  • Designed a consistent system for cataloging and labeling course materials, facilitating easy location and retrieval of resources for instructors.
  • Trained new staff members on proper procedures for managing course materials inventory, resulting in improved efficiency across the department.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Shipped web orders out
  • Oversaw student workers payroll
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases and locate items
  • Restocked and organized merchandise in front lanes.

Prep Cook

Akwesasne Mohawk Casino Resort
11.2023 - 03.2024
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipes.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
  • Operated kitchen equipment safely and maintained its cleanliness after use for continued functionality throughout the shift.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained high sanitation standards, adhering to local health department guidelines and ensuring food safety.

Assistant Manager

PACES Dinning
01.2014 - 07.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
  • Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
  • Assisted with inventory control practices, reducing waste and maintaining optimal stock levels.
  • Conducted regular performance evaluations, providing constructive feedback for professional growth.
  • Established rapport with guests through personalized interactions that led to repeat business.
  • Assisted with menu development, resulting in a diverse and appealing selection for patrons.
  • Expanded restaurant's reputation for exceptional service by consistently exceeding customer expectations through attentive care.
  • Coordinated special events and promotions, drawing in new customers and increasing revenue.
  • Coordinated with kitchen staff to ensure timely preparation and delivery of dishes, maintaining high customer satisfaction.
  • Streamlined communication between front-of-house and kitchen staff to improve order accuracy and speed of service.
  • Reduced waste and optimized resource use by implementing food waste tracking system.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Coordinated with catering staff to deliver food services for special events and functions.

CSEA Employee

PACES Dinning
08.2003 - 01.2014
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

High School Diploma -

Newark Senior High
Newark, NY
06-1990

Skills

  • Customer service

  • Team leadership

  • Decision-making

  • Problem-solving

  • Time management

  • Customer relations

  • Goal setting

  • Workload management

  • Customer rapport

  • Multitasking and organization

  • Workplace safety compliance

  • Customer service and satisfaction

Timeline

Prep Cook

Akwesasne Mohawk Casino Resort
11.2023 - 03.2024

Assistant Manager / Course Materials Manager

PACES/The College Store
07.2022 - Current

Assistant Manager

PACES Dinning
01.2014 - 07.2022

CSEA Employee

PACES Dinning
08.2003 - 01.2014

High School Diploma -

Newark Senior High

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Julia Webster