Julia Weis
Tempe,AZ
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
2
2
years of professional experience
Work History
Hostess
Mastros Restaurants
08.2022 - 08.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Customer Service Associate/Cashier/Smoothie Maker
One Stop Nutrition
09.2021 - 05.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Collected and authorized guest payments.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided training and support to new associates to help provide high-quality customer service.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Bachelor of Arts - Business Communications
Arizona State University
Tempe, AZ05.2027
High School Diploma -
Pinnacle High School
Phoenix, AZ05.2023
Skills
- Seating Assignment Preparation
- To-Go Order Preparation
- Dining Reservations
- High-Volume Dining
- Guest Experience Management
- Sales and Marketing
- Food Preparation and Safety
- Guest Satisfaction
- Active Listening and Communication
- Doordash and Ubereats
- Shift Management
- Cash Register Operations
- Required Closing Document Management
- Store Opening and Closing Procedures
Additional Information
Adult Child and Infant CPR and AED Certified
Timeline
Hostess
Mastros Restaurants
08.2022 - 08.2023
Customer Service Associate/Cashier/Smoothie Maker
One Stop Nutrition
09.2021 - 05.2022
Bachelor of Arts - Business Communications
Arizona State University
High School Diploma -
Pinnacle High School
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