Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Julia Wentzel

Oxford,PA

Summary

Dynamic and results-driven professional with a strong customer service focus, honed at Popstroke as a Shift Lead Runner. Proven ability to train and motivate teams while ensuring quality control and operational efficiency. Skilled in decision-making and fostering a positive work environment, consistently delivering exceptional service and enhancing environment satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Lead Runner

Popstroke
05.2024 - 07.2025
  • Responsible for members of food running staff and completed store opening & closing procedures.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Fulfilled higher operational tasks during peak hours to benefit transactions between customers.
  • Maintained a clean and organized work environment, ensuring safety and sanitizing standards were met consistently.
  • Handling high endurance while carrying and delivering weighted dinnerware.

Bartender

Flickerwood Wine Cellars & Twisted Treats
05.2023 - 05.2024
  • Managed cash handling duties responsibly, ensuring accurate accounting during each exchange and purchase.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Efficiently opened and closed the bar according to establishment's procedures, ensuring preparedness for each shift.

Daycare Assistant

Anne's House
12.2021 - 08.2022
  • Maintained clean, neat and hazard-free areas to protect kids, colleagues, and families with assistance in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

Cashier

Aurora Pizzeria & Pasta Kitchen
03.2021 - 08.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with elevated accuracy levels.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

Psychology

Coastal Carolina University
Conway, SC
05-2025

High School Diploma -

Oxford Area High School
Oxford, PA
06-2021

Skills

  • Customer service focus
  • Employee training
  • Team motivation
  • Coaching and mentoring
  • Quality control
  • Knowledge sharing
  • Decision-making capacity
  • Production leadership
  • Team leadership

Certification

Mental Health First Aid [March 2025-March 2028]

  • Trained to provide initial help to someone experiencing a mental health or substance abuse challenge

Interests

  • Music
  • Crafting and DIY projects
  • daily exercise of mindfulness practices
  • Passionate about balancing physical health with mental and emotional wellness
  • I participate in various sports activities for physical activity, camaraderie, and personal growth

Timeline

Shift Lead Runner

Popstroke
05.2024 - 07.2025

Bartender

Flickerwood Wine Cellars & Twisted Treats
05.2023 - 05.2024

Daycare Assistant

Anne's House
12.2021 - 08.2022

Cashier

Aurora Pizzeria & Pasta Kitchen
03.2021 - 08.2021

Psychology

Coastal Carolina University

High School Diploma -

Oxford Area High School

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Julia Wentzel