Julia Whitson-Lindholm
Spring,Texas
Summary
Talented leader and driven problem solver. Brings 6 years of experience in customer service roles. Offers outstanding attention to detail and coordination. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Advocate/Trainer/ Shift Lead/Cash Office Clerk
Target
Escondido, CA
07.2023 - 02.2024
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Provided product knowledge to customers on the features and benefits of products.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Resolved customer complaints in a professional manner.
- Provided feedback on employee performance based on observed results during training sessions.
- Adapted teaching methods according to the needs of individual learners or groups.
- Balanced daily cash register totals to ensure accuracy of transactions.
- Performed daily deposits into bank accounts as per store policy.
- Monitored inventory levels of supplies used in the Cash Office area such as deposit slips, receipt books.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Assisted in training new employees on shift operations.
- Maintained an organized work environment by delegating tasks to staff as needed.
Plasma Center Technician
Biolife Plasma Services
Tucson, AZ
02.2020 - 07.2020
- Drew blood/ plasma from patients to collect samples using venipuncture and following aseptic techniques.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
- Interacted with patients to gather and record data prior to blood draws.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Maintained sterilization equipment, ensuring proper functioning and safety.
- Recorded sterilization cycle parameters for each load in the log book.
- Followed appropriate policies and procedures related to infection control practices.
- Managed hazardous waste according to hospital regulations and local laws.
Assistant Manager
Quick Trip
Tucson, AZ
06.2019 - 01.2020
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Worked closely with store manager to maintain day-to-day operations.
- Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
Assistant Manager
Galaxy Theaters
Tucson, AZ
10.2018 - 06.2019
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Recruited and hired qualified candidates to fill open positions.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Assisted in store opening by setting up office space, computers and cash registers.
Education
High School Diploma -
Agave High School
Tucson, AZ06.2018
Skills
- Customer Service
- Guest Orientation
- Issue Resolution
- Documentation And Reporting
- Basic accounting
- Detail Oriented
- Stress Tolerance
- Policy Implementation
- Staff Development
- Workforce Management
- Performance Management
- New Employee Training
Certification
- Medical Assistant Final Exam
- Microsoft Office Foundations 2019
References
References available upon request.
Timeline
Guest Advocate/Trainer/ Shift Lead/Cash Office Clerk
Target
07.2023 - 02.2024
Plasma Center Technician
Biolife Plasma Services
02.2020 - 07.2020
Assistant Manager
Quick Trip
06.2019 - 01.2020
Assistant Manager
Galaxy Theaters
10.2018 - 06.2019
High School Diploma -
Agave High School