Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Julia Will

Julia Will

Hanover

Summary

Operations Manager with extensive experience in cost analysis and project management, successfully coordinating cross-functional teams to deliver products and services on time. Demonstrated ability to enhance customer satisfaction by resolving complaints efficiently while maintaining compliance with safety regulations. Proven track record in developing operational procedures that ensure quality standards are met, alongside effective inventory management to minimize costs. Skilled in employee training and performance monitoring, fostering a productive work environment through strategic planning and continuous improvement initiatives.

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

High-performing Operations Manager with over 15 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Overview

16
16
years of professional experience

Work History

Operations Manager

Hanover Country Club
Abbottstown
06.2009 - Current
  • Performed cost analysis for various projects to determine budget requirements.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Created detailed reports on the performance of individual departments within operations.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Addressed customer concerns with suitable solutions.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Enforced federal, state, local and company rules for safety and operations.
  • Managed scheduling, training and inventory control.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Presented performance and productivity reports to supervisors.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Tracked and replenished inventory to maintain par levels.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Planned delivery routing, team workflows, and promotional initiatives.
  • Responded to information requests from superiors, providing specific documentation.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Built strong operational teams to meet process and production demands.
  • Delegated work to staff, setting priorities and goals.
  • Formed and sustained strategic relationships with clients.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Education

High School Diploma -

Dover Area High School
Dover, PA
06-1983

Skills

  • Cost analysis
  • Project management
  • Inventory management
  • Quality assurance
  • Regulatory compliance
  • Customer service
  • Team building
  • Employee training
  • Process improvement
  • Strategic planning
  • Performance monitoring
  • Conflict resolution
  • Vendor negotiation
  • Budget management
  • Production
  • Conflict mediation
  • Budgeting and forecasting
  • Cross-functional coordination
  • Continuous improvements
  • Policies and procedures implementation
  • Interpersonal communication
  • Operations oversight
  • Expense optimization
  • Cost reduction
  • Work flow planning
  • Client relations
  • Contract review and recommendations
  • Organizational management
  • High-pressure environments
  • Schedule management
  • Staff management
  • Purchasing and procurement
  • Onboarding and orientation
  • Project management abilities
  • Client relationships
  • Operational efficiency

Timeline

Operations Manager

Hanover Country Club
06.2009 - Current

High School Diploma -

Dover Area High School

Similar Profiles

CREATE PROFILE