Julia Williams
Bonifay,FL
Summary
Results-oriented professional with a proven track record of success in various leadership and project management roles. Adept at effectively managing teams, overseeing project development from inception to completion, and ensuring adherence to quality standards and regulatory requirements. Excellent communication skills with a focus on fostering transparency, trust, and positive relationships with stakeholders. Skilled in problem-solving, data management, and maintaining safety and compliance standards. Highly adaptable with a strong commitment to customer service and organizational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Center Supervisor
Tidal Basin
Lahaina, HI
01.2024 - Current
- Implemented a monitoring system resulting in a 15% reduction in absenteeism and improved operational efficiency.
- Facilitated daily pre-shift meetings, enhancing team cohesion and performance.
- Spearheaded timesheet submissions, reducing errors by 20% and ensuring accurate payroll processing.
- Completed Right of Entry (ROE) forms, expediting property cleanup efforts for Maui Fires survivors.
- Monitored call completion rates, providing insights for performance improvement.
- Provided personalized coaching, resulting in a 25% increase in overall productivity.
Field Supervisor
Tidal Basin, SVEC Easement Project
Live Oak, FL
10.2023 - 01.2024
- Spearheaded the identification and removal of hazardous trees and limbs, leading to a 30% reduction in potential safety hazards and facilitating community recovery efforts.
- Directed and supervised a team of 15-20 employees, achieving project milestones ahead of schedule and under budget.
- Ensured adherence to quality standards and project timelines, resulting in a 95% completion rate of project deliverables.
- Collaborated effectively with colleagues to streamline time and expense reporting processes, reducing administrative overhead by 20%.
Call Center Supervisor
Tidal Basin, Maui Wildfires
Lahaina, HI
08.2023 - 10.2023
- Proactively organized and prioritized call logs, resolving critical issues promptly and maintaining a 100% satisfaction rate among stakeholders.
- Provided comprehensive leadership and mentorship to support the professional development of newly hired employees, resulting in a 40% increase in team performance.
- Leveraged technology to enhance communication and training effectiveness, leading to a 25% improvement in remote team collaboration.
- Played a key role in updating databases and discovering resources, improving the efficiency and accuracy of call center operations by 30%.
Debris Monitor
Metric Engineering, Hurricane Ian
Fort Myers, FL
10.2022 - 12.2022
- Led a demobilization crew doing vehicle inspections, ensuring compliance with FEMA reimbursement guidelines and facilitating seamless project closure.
- Coordinated with stakeholders to clear catch basins, mitigating potential drainage issues and contributing to community safety.
- Demonstrated strong interpersonal and organizational skills, resulting in effective collaboration and timely completion of debris removal operations.
- Ensured accurate load call percentages and maintained meticulous paperwork as a Tower Monitor for DMS, ensuring efficient debris management operations.
Debris Monitor
Thompson Consulting Services, Letcher Water Ways
Letcher, KY
09.2022 - 10.2022
- Observed and documented construction activities, ensuring compliance with regulatory requirements and project specifications.
- Played a critical role in coordinating debris removal operations, contributing to the successful completion of the project within established timelines.
- Identified hazardous trees and limbs, observed their safe removal, and accurately measured cut diameters for contractor tickets, ensuring compliance with safety protocols and efficient workflow.
- Maintained accurate documentation of tonnage of haul trucks in DMS, ensuring compliance with reporting requirements and project transparency.
Debris Monitor
CDR Maguire, Marshall Fire
Louisville/Superior, CO
02.2022 - 04.2022
- Conducted site assessments alongside an arborist, identifying hazardous trees and property assets/hazards, contributing to effective hazard mitigation strategies.
- Strategically marked properties and created detailed site sketches, facilitating effective navigation for contractors and streamlining identification processes for efficient debris removal operations.
- Observed and documented the collection of white goods and e-waste, ensuring 100% compliance with environmental regulations and safe disposal practices.
- Exhibited reliability and self-reliance by working independently in adverse weather conditions, maintaining operational continuity without supervision, resulting in a 15% increase in overall operational efficiency.
Liaison Supervisor
Coleman Environmental Engineering, Camp Fire
Paradise, CA
10.2020 - 11.2021
- Led the development of call lists by methodically structuring spreadsheet data, resulting in a 25% increase in operational efficiency through optimized task delegation among liaisons and maintenance of 100% accuracy in internal data sources.
- Engineered schedules for over 100 strike teams, achieving seamless coordination and operational readiness with a 30% reduction in scheduling errors.
- Proactively communicated project updates to property owners, fostering transparency and trust while scheduling appointments, enhancing stakeholder engagement.
- Resolved conflicts and addressed issues between property owners and the project, fostering positive relationships and minimizing disruptions to project timelines.
- Assumed additional responsibilities as a county liaison, managing inbound calls with 100% accuracy and empathy, ensuring effective communication with concerned citizens.
Task Force Leader
Coleman Environmental Engineering
Paradise, CA
08.2020 - 10.2020
- Conducted comprehensive site assessments in collaboration with arborists to create detailed site sketches, effectively identifying hazardous trees and property assets.
- Demonstrated proficiency in interpreting Right of Entry (ROE) paperwork, ensuring accurate notification to property owners regarding upcoming tree removal activities.
- Implemented efficient property tagging systems, ensuring clear navigation for contractors and facilitating seamless debris removal operations.
- Established clear communication channels with property owners, effectively conveying project objectives and fostering a sense of comfort and understanding regarding the debris removal process.
Debris Monitor
Rostan Solutions, Water Ways
Saint Francisville, LA
06.2020 - 08.2020
- Monitored sediment collection operations, ensuring adherence to quality standards and environmental regulations, contributing to the restoration of waterways.
Field Monitor
Tetra Tech, Chattanooga Tornadoes
Chattanooga, TN
05.2020 - 06.2020
- Identified hazardous trees and limbs, oversaw their safe removal, and meticulously recorded cut dimensions, ensuring compliance with safety standards and accurate ticket information.
- Overseen the debris collection process from the right of way with keen attention to detail and adherence to safety protocols.
Field Monitor
Thompson Consulting, Cookeville Tornadoes
Cookeville, TN
03.2020 - 05.2020
- Supervised the retrieval of debris from the right of way, ensuring meticulous attention to detail and strict compliance with safety protocols throughout the process.
- Provided accurate and organized paperwork as a Tower Monitor, facilitating efficient debris management and disposal processes.
- Ensured adherence to protocols as a Landfill Tower Monitor, contributing to safe and compliant landfill operations.
Debris Field Technician
Debris Tech
Dallas, TX
11.2019 - 02.2020
- Documented debris removal activities using load tickets, recording essential data to meet city requirements and support reimbursement processes.
- Facilitated the training and development of new ROW monitors, ensuring team readiness and effectiveness in field operations.
- Delivered precise and structured documentation in the role of Tower Monitor, streamlining the management and disposal of debris with efficiency and effectiveness.
Education
Diploma -
Holmes County High School
Chipola College
MariannaSkills
- Leadership
- Project Management
- Communication
- Problem Solving
- Data Management
- Team Management
- Safety and Compliance
- Adaptability
- Organizational Skills
- Customer Service
Certification
- HAZWOPER 40 Hour Certification
- HAZWOPER 8 Hour Refresher Training Certification
- IS-00003 Radiological Emergency Management
- IS-00100.c Introduction to Incident Command System
- Is-00200.c Basic Incident Command System for Initial Response
- IS-00216 An Overview of the Unified Federal Review Process: Training for Federal Disaster Recovery Leadership
- IS-00230.d Fundamentals of Emergency Management
- ICS-300: Intermediate ICS for Expanding Incidents
- Is-00319 Tornado Mitigation Basics for Mitigation Staff
- Is-00320 Wildfire Mitigation Basics for Mitigation Staff
- IS-00321 Hurricane Mitigation Basics for Mitigation Staff
- IS-00322 Flood Mitigation Basics for Mitigation Staff
- ICS-400: Advanced ICS for Command and General Staff
- IS-00700.b: An Introduction to the National Incident Management System
- 1S-800: National Response Framework, An Introduction
Timeline
Call Center Supervisor
Tidal Basin
01.2024 - Current
Field Supervisor
Tidal Basin, SVEC Easement Project
10.2023 - 01.2024
Call Center Supervisor
Tidal Basin, Maui Wildfires
08.2023 - 10.2023
Debris Monitor
Metric Engineering, Hurricane Ian
10.2022 - 12.2022
Debris Monitor
Thompson Consulting Services, Letcher Water Ways
09.2022 - 10.2022
Debris Monitor
CDR Maguire, Marshall Fire
02.2022 - 04.2022
Liaison Supervisor
Coleman Environmental Engineering, Camp Fire
10.2020 - 11.2021
Task Force Leader
Coleman Environmental Engineering
08.2020 - 10.2020
Debris Monitor
Rostan Solutions, Water Ways
06.2020 - 08.2020
Field Monitor
Tetra Tech, Chattanooga Tornadoes
05.2020 - 06.2020
Field Monitor
Thompson Consulting, Cookeville Tornadoes
03.2020 - 05.2020
Debris Field Technician
Debris Tech
11.2019 - 02.2020
Diploma -
Holmes County High School
Chipola College
- HAZWOPER 40 Hour Certification
- HAZWOPER 8 Hour Refresher Training Certification
- IS-00003 Radiological Emergency Management
- IS-00100.c Introduction to Incident Command System
- Is-00200.c Basic Incident Command System for Initial Response
- IS-00216 An Overview of the Unified Federal Review Process: Training for Federal Disaster Recovery Leadership
- IS-00230.d Fundamentals of Emergency Management
- ICS-300: Intermediate ICS for Expanding Incidents
- Is-00319 Tornado Mitigation Basics for Mitigation Staff
- Is-00320 Wildfire Mitigation Basics for Mitigation Staff
- IS-00321 Hurricane Mitigation Basics for Mitigation Staff
- IS-00322 Flood Mitigation Basics for Mitigation Staff
- ICS-400: Advanced ICS for Command and General Staff
- IS-00700.b: An Introduction to the National Incident Management System
- 1S-800: National Response Framework, An Introduction
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