Julia Williams
Fort Worth
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Texas Health Harris Methodist Hospital Fort Worth
08.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Responded to inquiries by directing calls to appropriate personnel.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Patient Financial Representative
Baptist Health South Florida
04.2021 - 01.2023
- Through Via zoom call greet patient and family members in a professional manner, answer patient and visitor questions, while work alongside facility Nurse/staff to create a smooth efficient work flow
- Verify patient insurance eligibility
- Identify co-payment and deductible responsibilities
- Utilize technology tool to estimate patient responsibilities
- Initiate collection efforts consistent with regulations and Hospital compliance standards
- Complete logs and reports as required
- Discuss payment alternatives as appropriate with patient or family representative
- Secure payment transactions and secure patient payment information
Inventory Specialist
Lowe's Home Improvement
11.2019 - 03.2021
- Conduct daily scans of out of stock merchandise
- Determine in stock conditions of store products
- Create ordering process to maintain stock level
- Cordinate with departments to create ordering manifest
Department Manager
Lowe's Home Improvement
11.2016 - 11.2019
- Deliver excellent customer service by listening to customers, using expertise to help customers
- Responsible for leading and enabling a team of associates to deliver the best customer experience in the store
- This includes coaching and training associates, delegating, following-up on daily task, manage performance and ensuring adequate department coverage
- Oversee store execution of all merchandising service, project, and maintenance activities
- Oversee department safety, reporting hazards
- Clarifying the needs and identifying solutions, closing sales, meeting store profitability target
Education
High School Diploma -
Miami Southridge High School
Miami, FL06.2006
Skills
- Communication
- Data entry
- Problem solving
- Medical terminology
- HIPAA compliance
- Leadership
- Time management
- Customer Service
Timeline
Patient Access Representative
Texas Health Harris Methodist Hospital Fort Worth
08.2023 - Current
Patient Financial Representative
Baptist Health South Florida
04.2021 - 01.2023
Inventory Specialist
Lowe's Home Improvement
11.2019 - 03.2021
Department Manager
Lowe's Home Improvement
11.2016 - 11.2019
High School Diploma -
Miami Southridge High School